---
title: "Troubleshooting & FAQ"
locale: en
slug: admin-issue-resolution
audience: admin
summary: "Quick answers for the most common admin-side issues."
version_introduced: 2025.4
requires_app_version: "^3.2.0"
status: draft
translation_state: aligned
last_reviewed_at: 2026-01-23
owner: reliability@fotospiel.app
related:
  - slug: live-ops-control
  - slug: event-prep-checklist
---

## FAQ
**Photos are not showing up. What now?**
- Check whether the event is **Published**.
- Verify the guest used the correct join link or QR.
- If moderation is enabled, approve the upload in Live Ops.

**Guests cannot join the event.**
- Confirm the event status is **Published**.
- Re-share the QR or join link from the dashboard.
- Ask the guest to refresh or reopen the app.

**Uploads are stuck in the queue.**
- Use Live Ops to approve or hide items and clear backlog.
- If the queue keeps growing, tighten moderation and reduce Live Show effects.

**Live Show is empty.**
- Ensure Live Show is enabled and the correct show link is open.
- Check if photos are waiting in the Live Show queue.

**Moderation feels too strict or too loose.**
- Adjust upload visibility rules in Event Settings.
- Use trusted uploader rules if staff devices should skip review.

### Need more help?
Escalate to reliability@fotospiel.app with event name, timestamp, and screenshots.
