# Right of Withdrawal for “The Fotospiel App”

**Last updated:** January 2026

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## 1. Scope of the Right of Withdrawal

This withdrawal policy applies to contracts between us as the provider of “The Fotospiel App” and related online services (in particular event packages, Fotospiel access, photo hosting, online galleries) and **consumers** within the meaning of Art. 13 German Civil Code (BGB).  
**Business customers** within the meaning of Art. 14 BGB (e.g. agencies, resellers, commercial organizers, companies) **do not have a statutory right of withdrawal** under this policy.

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## 2. Right of Withdrawal

You have the right to withdraw from this contract within **fourteen days** without giving any reason.

The withdrawal period is fourteen days from the day on which the contract is concluded.

To exercise your right of withdrawal, you must inform us

> S.E.B. Fotografie  
> [full address as stated in the imprint]  
> Email: [e.g. support@fotospiel.de]

of your decision to withdraw from this contract by means of a **clear statement** (e.g. a letter sent by post or email). You may use the **model withdrawal form** set out in section 6, but this is not mandatory.

### Online withdrawal (two steps)

For certain **event packages**, we also offer the option to complete the withdrawal **online** via the Fotospiel app. The process has **two steps** to prevent accidental withdrawals and to document the withdrawal in a legally robust way:

1. **Start:** You click the withdrawal button (withdrawal policy → withdrawal).  
2. **Confirmation:** On the confirmation page, you **formally** declare the withdrawal. Only then is the withdrawal considered completed.

After confirmation, you will receive an **email confirmation** including **date and time**.

Online withdrawal is only available if

- **no event** has been created using the affected package, and
- the purchase is **less than 14 days** old.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal **before the withdrawal period has expired**.

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## 3. Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for **all payments** we have received from you, including delivery costs (with the exception of any additional costs arising from the fact that you have chosen a type of delivery other than the least expensive standard delivery offered by us), **without undue delay and at the latest within fourteen days** from the day on which we receive notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction (e.g. via our payment provider Paddle), unless we have expressly agreed otherwise with you; in no event will you be charged any **fees** as a result of such reimbursement.

For contracts for **services or digital services** which have already started during the withdrawal period, the following applies:

- If you have requested that the service or digital service (e.g. activation of an event package, provision of an event gallery, upload and hosting functions) **commence during the withdrawal period**, you must pay us an **appropriate amount**.  
- This amount corresponds to the portion of the services already provided up to the time at which you inform us of the exercise of the right of withdrawal in relation to this contract, in comparison to the **full scope of the services** covered by the contract.

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## 4. Special Notes on Digital Services and Event Packages

Our services mainly consist of **digital services** and **digital content not supplied on a tangible medium**, in particular:

- Access to the Fotospiel App for event guests  
- Creation and management of event galleries  
- Upload, storage and provision of photos (photo hosting)  
- Additional features such as tasks/photo games, analytics, branding, etc.  
- time-limited or recurring **packages** (one-time purchase per event or subscriptions)

Your right of withdrawal may **expire early** for these contracts if the following conditions are met:

1. We have begun with the **performance of the contract** (e.g. activation of your event package, activation of hosting services) **after**  
2. You have **explicitly consented** to us beginning performance of the contract before the end of the withdrawal period, and  
3. You have **acknowledged** that you **lose your right of withdrawal** once performance of the contract has begun.

This is documented in the checkout process, for example by means of a corresponding **checkbox and notice text**. Without this explicit consent and acknowledgement, your right of withdrawal does not expire early.

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## 5. Withdrawal for Subscriptions (Recurring Services)

For recurring services (e.g. annual reseller/agency packages or subscriptions for event contingents), the following applies:

- As a consumer, you have a **right of withdrawal of 14 days** from the conclusion of the contract.  
- If you withdraw after services have already started (e.g. event credits have been used, galleries are active), we reserve the right to claim **compensation for the value** of the services already provided and/or used.  
- After expiry of the withdrawal period, withdrawal under these rules is no longer possible; in this case, only the contractual and statutory **termination provisions** (see Terms & Conditions) apply.

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## 6. Model Withdrawal Form

> (If you want to withdraw from the contract, please fill in this form and send it back.)
>
> **To**  
> S.E.B. Fotografie  
> [full address as stated in the imprint]  
> Email: [e.g. support@fotospiel.de]
>
> **I/We (*) hereby withdraw from the contract concluded by me/us (*)** for the provision of the following service:
>
> – Ordered digital service / event package / subscription (*):  
> – Ordered on (*):  
> – Name of consumer(s):  
> – Address of consumer(s):  
> – Email address used for the order:  
>
> Date:  
>
> Signature of consumer(s) (only if this form is notified on paper)  
>
> (*) Delete as appropriate.
