---
title: "Fixing Upload Issues"
locale: en
slug: upload-troubleshooting
audience: guest
summary: "Common upload errors, permissions, and quick fixes."
version_introduced: 2025.12
requires_app_version: "^3.2.0"
status: draft
translation_state: aligned
last_reviewed_at: 2025-12-24
owner: guest-success@fotospiel.app
related:
  - slug: uploading-photos
  - slug: offline-sync
  - slug: notifications-and-push
---

## Camera won’t start
- **Check permissions:** Allow camera access in browser or system settings.
- **Blocked:** If the browser blocks access, reset the permission there.
- **Unsupported:** Some browsers don’t allow live camera preview—use gallery import instead.

## Upload fails
- **Check connection:** Try Wi‑Fi/mobile data and keep the app open.
- **Retry:** The upload dialog offers a direct retry.
- **Large files:** The app compresses automatically; retake if the file is still too large.

## Limit reached
Some events enforce photo or device limits. If you hit a limit, you can’t upload more—ask the event team.

## Uploads in review
If moderation is enabled, uploads are reviewed first. The notification center shows the status.

## Link or event expired
If links expire, you’ll see a message. Ask the event team for a fresh invite.

### Need more help?
See `offline-sync` for connectivity tips or `notifications-and-push` for status updates.
