added a help system, replaced the words "tenant" and "Pwa" with better alternatives. corrected and implemented cron jobs. prepared going live on a coolify-powered system.

docs/help/admin/live-ops-control.en.md

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+---
+title: "Live Ops Control"
+locale: en
+slug: live-ops-control
+audience: admin
+summary: "Monitor uploads, moderate content, and push announcements while the event is live."
+version_introduced: 2025.4
+requires_app_version: "^3.2.0"
+status: draft
+translation_state: aligned
+last_reviewed_at: 2025-02-22
+owner: ops@fotospiel.app
+related:
+  - slug: event-prep-checklist
+  - slug: admin-issue-resolution
+---
+
+## Dashboard widgets
+- **Upload throughput** – photos/minute, highlighted when backlog >25.
+- **Device health** – top devices experiencing errors (permission denied, storage full).
+- **Moderation queue** – flagged photos awaiting approval; assign to moderators.
+- **Announcements** – compose push/banner messages; supports locale-specific text.
+
+## Typical workflow
+1. Pin the Live Ops page on a tablet. Set auto-refresh to 15 seconds.
+2. Watch the throughput graph as doors open; expect spike to 40+/min right after ceremonies.
+3. If backlog grows, broadcast a banner reminding guests to stay online or reduce burst uploads.
+4. Moderate flagged items quickly; policies require action within 10 minutes.
+5. Use the *Achievement trigger* widget to award badges manually if automation criteria fail.
+
+## Escalation matrix
+| Issue | First action | Escalate to |
+| --- | --- | --- |
+| Upload queue stuck | Run health check → re-sync event | Reliability on-call |
+| Offensive content | Hide photo → download evidence → notify organizer | Legal duty officer |
+| Billing lock | Check Paddle dashboard → confirm payment status | Finance |
+
+### Need more help?
+Open `admin-issue-resolution` for detailed troubleshooting or ping #ops-help in Slack.