huge documentaton restructure for docusaurus

docs/help/en/guest/privacy-and-support.md

@@ -0,0 +1,38 @@
+---
+title: "Privacy & Getting Help"
+locale: en
+slug: privacy-and-support
+audience: guest
+summary: "Understand what data is stored, how to request deletions, and how to contact support."
+version_introduced: 2025.4
+requires_app_version: "^3.2.0"
+status: draft
+translation_state: aligned
+last_reviewed_at: 2025-02-22
+owner: legal@fotospiel.app
+related:
+  - slug: getting-started
+  - slug: offline-sync
+---
+
+## Data we store
+- **Photos & captions**: Stored on the customer account’s encrypted storage for the retention period defined by the event organizer.
+- **Session ID**: Anonymous token generated on your device for upload tracking; resets if you clear app storage.
+- **Device metadata**: Only model + OS version, used for crash insights. No location, contacts, or advertising IDs.
+
+## Your controls
+1. **Delete individual uploads**: Open the photo → tap `…` → *Remove from event*. You can delete only your own items.
+2. **Erase local cache**: Settings → Storage → *Clear device copies*. This removes cached thumbnails and drafts.
+3. **Request full erasure**: Use Settings → Help → *Request data deletion*. Provide email for confirmation; we forward the request to the event admin who controls the customer account.
+
+## Support channels
+- **In-app**: Settings → Help → *Contact support*. Includes optional screenshot + diagnostics bundle.
+- **Email**: guests@fotospiel.app (mention event code + device model).
+- **On-site**: Ask the event staff to escalate via the customer admin app.
+
+## Response times
+- Critical issues (uploads failing for entire event): <15 minutes.
+- Individual deletion or privacy questions: within 48 hours.
+
+### Need more help?
+Review the public legal pages (Impressum, Privacy, AGB) under Settings → Legal, or contact the event organizer directly for customer-specific policies.