Add control room help article and move ops docs

docs/help/de/admin/control-room-moderation.md

@@ -0,0 +1,40 @@
+---
+title: "Control Room: Moderation & Queue"
+locale: de
+slug: control-room-moderation
+audience: admin
+summary: "Uploads moderieren, Highlights setzen und die Live-Queue steuern."
+version_introduced: 2025.4
+requires_app_version: "^3.2.0"
+status: draft
+translation_state: aligned
+last_reviewed_at: 2026-01-23
+owner: ops@fotospiel.app
+related:
+  - slug: event-prep-checklist
+  - slug: live-show-setup
+---
+
+## Wann nutze ich diese Seite?
+Nutze den Control Room, wenn du Uploads prüfen, Highlights setzen oder die Live-Show-Queue steuern musst.
+
+## Moderation im Überblick
+- **Freigeben** veröffentlicht das Foto in der Galerie.
+- **Ausblenden** entfernt es sofort aus der Galerie.
+- **Highlight** markiert das Foto als Featured-Inhalt.
+
+## Filter & Status
+- **Offen** hilft, die Warteschlange schnell abzuarbeiten.
+- **Highlights** prüfen, ob markierte Inhalte passen.
+- **Alle** nur bei Bedarf für Audits älterer Uploads.
+
+## Live-Show-Queue
+- Fotos freigeben, wenn die Live-Show moderiert wird.
+- Einträge entfernen, die nicht auf der Leinwand erscheinen sollen.
+
+### Tipps
+- Control Room während des Events auf einem Team-Gerät geöffnet lassen.
+- Wenn die Queue wächst, Moderation straffen oder Effekte reduzieren.
+
+### Weitere Hilfe
+`live-show-setup` für die Player-Einrichtung oder `event-prep-checklist` für die Vorbereitung.

docs/help/de/admin/event-prep-checklist.md

@@ -12,6 +12,7 @@ last_reviewed_at: 2026-01-23
 owner: ops@fotospiel.app
 related:
   - slug: tenant-dashboard-overview
+  - slug: control-room-moderation
   - slug: live-show-setup
 ---
 
@@ -29,7 +30,7 @@ related:
 
 ## Letzte 2 Stunden
 - [ ] **QR aushängen** an Eingängen und Fotobooth-Punkten.
-- [ ] **Moderationsansicht öffnen** auf einem Team-Gerät bei hohem Upload-Volumen.
+- [ ] **Control Room öffnen** auf einem Team-Gerät bei hohem Upload-Volumen.
 - [ ] **Team briefen** für sensible Inhalte oder Support-Anfragen.
 
 ### Tipps
@@ -37,4 +38,4 @@ related:
 - Mit einem Testgast den Ablauf einmal komplett durchspielen.
 
 ### Weitere Hilfe
-`live-show-setup` für die Leinwand oder `tenant-dashboard-overview` für Status-Checks.
+`control-room-moderation` für die Queue oder `tenant-dashboard-overview` für Status-Checks.

docs/help/de/admin/index.md

@@ -18,6 +18,7 @@ Dieses Portal sammelt alles, was Event-Admins für Vorbereitung, Kern-Workflows
 | --- | --- | --- |
 | Dashboard | Wo sehe ich Status, KPIs und Schnellaktionen? | `tenant-dashboard-overview` |
 | Event-Vorbereitung | Was muss vor dem Start erledigt sein? | `event-prep-checklist` |
+| Control Room | Wie moderiere ich Uploads und steuere die Queue? | `control-room-moderation` |
 | Live Show | Wie richte ich den Live-Show-Player ein? | `live-show-setup` |
 | Abschluss & Exporte | Was erledige ich nach dem Event? | `post-event-wrapup` |
 

docs/help/de/admin/live-show-setup.md

@@ -11,6 +11,7 @@ translation_state: aligned
 last_reviewed_at: 2026-01-23
 owner: ops@fotospiel.app
 related:
+  - slug: control-room-moderation
   - slug: event-prep-checklist
 ---
 
@@ -32,7 +33,7 @@ related:
 - Der Player ist nur lesend und braucht keinen Login.
 
 ## Während des Events
-- Fotos in der Moderationsansicht freigeben, wenn Prüfung aktiv ist.
+- Fotos im Control Room freigeben, wenn Prüfung aktiv ist.
 - Bei Rucklern Effekte reduzieren oder auf Single-Layout wechseln.
 
 ## Empfohlene Hardware

docs/help/en/admin/control-room-moderation.md

@@ -0,0 +1,40 @@
+---
+title: "Control Room: Moderation & Queue"
+locale: en
+slug: control-room-moderation
+audience: admin
+summary: "Moderate uploads, manage highlights, and keep the live queue under control."
+version_introduced: 2025.4
+requires_app_version: "^3.2.0"
+status: draft
+translation_state: aligned
+last_reviewed_at: 2026-01-23
+owner: ops@fotospiel.app
+related:
+  - slug: event-prep-checklist
+  - slug: live-show-setup
+---
+
+## When to use this page
+Use the Control Room when you need to review incoming uploads, promote highlights, or manage the Live Show queue during the event.
+
+## Moderation basics
+- **Approve** publishes a photo to the guest gallery.
+- **Hide** removes it from the gallery immediately.
+- **Highlight** marks the photo as featured content.
+
+## Filters & status
+- Focus on **Pending** to clear the queue quickly.
+- Check **Highlighted** to confirm featured items are correct.
+- Use **All** only if you need to audit older uploads.
+
+## Live Show queue
+- Approve photos for the Live Show if moderation is enabled.
+- Remove items from the queue if they should not appear on screen.
+
+### Tips
+- Keep the Control Room open on a staff device throughout the event.
+- If the queue grows, tighten moderation or reduce Live Show effects.
+
+### Need more help?
+See `live-show-setup` for the player setup or `event-prep-checklist` for preparation steps.

docs/help/en/admin/event-prep-checklist.md

@@ -12,6 +12,7 @@ last_reviewed_at: 2026-01-23
 owner: ops@fotospiel.app
 related:
   - slug: tenant-dashboard-overview
+  - slug: control-room-moderation
   - slug: live-show-setup
 ---
 
@@ -29,7 +30,7 @@ related:
 
 ## Final 2 hours
 - [ ] **Share the QR** at entrances and photobooth areas.
-- [ ] **Open the moderation view** on a staff device if you expect high upload volume.
+- [ ] **Open the Control Room** on a staff device if you expect high upload volume.
 - [ ] **Brief staff** on what to do for flagged content or support requests.
 
 ### Tips
@@ -37,4 +38,4 @@ related:
 - Use a test guest to verify the full flow end-to-end.
 
 ### Need more help?
-Open `live-show-setup` for display setup or revisit `tenant-dashboard-overview` for status checks.
+Open `control-room-moderation` for queue handling or revisit `tenant-dashboard-overview` for status checks.

docs/help/en/admin/index.md

@@ -18,6 +18,7 @@ This portal collects everything event admins need to configure events, run key w
 | --- | --- | --- |
 | Dashboard | Where do I see status, KPIs, and quick actions? | `tenant-dashboard-overview` |
 | Event Preparation | What do I need before guests arrive? | `event-prep-checklist` |
+| Control Room | How do I moderate uploads and manage the queue? | `control-room-moderation` |
 | Live Show | How do I configure the Live Show player? | `live-show-setup` |
 | Wrap-up & Exports | What should I do after the event ends? | `post-event-wrapup` |
 

docs/help/en/admin/live-show-setup.md

@@ -11,6 +11,7 @@ translation_state: aligned
 last_reviewed_at: 2026-01-23
 owner: ops@fotospiel.app
 related:
+  - slug: control-room-moderation
   - slug: event-prep-checklist
 ---
 
@@ -32,7 +33,7 @@ related:
 - The player is read-only and works without login.
 
 ## During the event
-- Approve photos in the moderation view if review is enabled.
+- Approve photos in the Control Room if review is enabled.
 - If the show stutters, reduce effects or switch to single layout.
 
 ## Recommended hardware

docs/ops/admin-issue-resolution.md

@@ -0,0 +1,22 @@
+# Admin Issue Resolution (Ops Playbook)
+
+Internal troubleshooting guide for superadmins and on-call.
+
+## Upload incidents
+| Symptom | Likely cause | First action |
+| --- | --- | --- |
+| Queue stuck >10 min | Workers stalled or storage pressure | Check queue workers and storage health; see `docs/ops/queue-workers.md` and `docs/ops/dr-storage-issues.md` |
+| Guests blocked | Per-device limits reached | Confirm limits and whether exceptions are allowed |
+| Thumbnails missing | Backfill jobs stalled | Run `php artisan media:backfill-thumbnails --tenant=XYZ` |
+
+## Access issues
+- **Admin cannot log in**: verify invite acceptance, check SSO mapping if enforced, re-send invite.
+- **Guest cannot join**: confirm event is published and the join link is current.
+
+## Billing and quota blocks
+- Check Paddle / RevenueCat status dashboards.
+- Confirm webhook freshness and retry failures if needed.
+
+## Communications
+- Use the support escalation guide at `docs/ops/support-escalation-guide.md` for customer comms.
+- Log all actions and timestamps in a bd issue.

docs/ops/live-ops-control.md

@@ -0,0 +1,34 @@
+# Live Ops Control (Ops Playbook)
+
+Use this playbook when supporting an event in real time. This is internal guidance for superadmins/on-call.
+
+## Scope
+- Moderation queues and Live Show queues.
+- High-volume events with potential backlog or device failures.
+- Incident response when content safety or performance is at risk.
+
+## Baseline checks
+1. Confirm event status and moderation mode.
+2. Verify queue counts and recent upload rate.
+3. Check if any trusted devices are bypassing review.
+
+## Triage workflow
+- **Queue backlog** (>25 items or >10 min):
+  - Increase moderation staffing.
+  - Tighten upload visibility rules.
+  - Reduce Live Show effects or layout to lower throughput pressure.
+- **Offensive content reported**:
+  - Hide the item, capture evidence, notify duty officer.
+  - Confirm the report appears in the audit log.
+- **Live Show empty**:
+  - Confirm correct show link and moderation mode.
+  - Check whether items are waiting in the queue.
+
+## Escalation
+- Reliability on-call for queue or processing failures.
+- Legal duty officer for sensitive content handling.
+- Customer Success for comms to organizers.
+
+## After action
+- Capture timeline and actions in a bd issue.
+- Add follow-ups for any repeated failure modes.