Add control room help article and move ops docs

docs/ops/admin-issue-resolution.md

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+# Admin Issue Resolution (Ops Playbook)
+
+Internal troubleshooting guide for superadmins and on-call.
+
+## Upload incidents
+| Symptom | Likely cause | First action |
+| --- | --- | --- |
+| Queue stuck >10 min | Workers stalled or storage pressure | Check queue workers and storage health; see `docs/ops/queue-workers.md` and `docs/ops/dr-storage-issues.md` |
+| Guests blocked | Per-device limits reached | Confirm limits and whether exceptions are allowed |
+| Thumbnails missing | Backfill jobs stalled | Run `php artisan media:backfill-thumbnails --tenant=XYZ` |
+
+## Access issues
+- **Admin cannot log in**: verify invite acceptance, check SSO mapping if enforced, re-send invite.
+- **Guest cannot join**: confirm event is published and the join link is current.
+
+## Billing and quota blocks
+- Check Paddle / RevenueCat status dashboards.
+- Confirm webhook freshness and retry failures if needed.
+
+## Communications
+- Use the support escalation guide at `docs/ops/support-escalation-guide.md` for customer comms.
+- Log all actions and timestamps in a bd issue.

docs/ops/live-ops-control.md

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+# Live Ops Control (Ops Playbook)
+
+Use this playbook when supporting an event in real time. This is internal guidance for superadmins/on-call.
+
+## Scope
+- Moderation queues and Live Show queues.
+- High-volume events with potential backlog or device failures.
+- Incident response when content safety or performance is at risk.
+
+## Baseline checks
+1. Confirm event status and moderation mode.
+2. Verify queue counts and recent upload rate.
+3. Check if any trusted devices are bypassing review.
+
+## Triage workflow
+- **Queue backlog** (>25 items or >10 min):
+  - Increase moderation staffing.
+  - Tighten upload visibility rules.
+  - Reduce Live Show effects or layout to lower throughput pressure.
+- **Offensive content reported**:
+  - Hide the item, capture evidence, notify duty officer.
+  - Confirm the report appears in the audit log.
+- **Live Show empty**:
+  - Confirm correct show link and moderation mode.
+  - Check whether items are waiting in the queue.
+
+## Escalation
+- Reliability on-call for queue or processing failures.
+- Legal duty officer for sensitive content handling.
+- Customer Success for comms to organizers.
+
+## After action
+- Capture timeline and actions in a bd issue.
+- Add follow-ups for any repeated failure modes.