Add control room help article and move ops docs

docs/ops/admin-issue-resolution.md

@@ -0,0 +1,22 @@
+# Admin Issue Resolution (Ops Playbook)
+
+Internal troubleshooting guide for superadmins and on-call.
+
+## Upload incidents
+| Symptom | Likely cause | First action |
+| --- | --- | --- |
+| Queue stuck >10 min | Workers stalled or storage pressure | Check queue workers and storage health; see `docs/ops/queue-workers.md` and `docs/ops/dr-storage-issues.md` |
+| Guests blocked | Per-device limits reached | Confirm limits and whether exceptions are allowed |
+| Thumbnails missing | Backfill jobs stalled | Run `php artisan media:backfill-thumbnails --tenant=XYZ` |
+
+## Access issues
+- **Admin cannot log in**: verify invite acceptance, check SSO mapping if enforced, re-send invite.
+- **Guest cannot join**: confirm event is published and the join link is current.
+
+## Billing and quota blocks
+- Check Paddle / RevenueCat status dashboards.
+- Confirm webhook freshness and retry failures if needed.
+
+## Communications
+- Use the support escalation guide at `docs/ops/support-escalation-guide.md` for customer comms.
+- Log all actions and timestamps in a bd issue.