Add control room help article and move ops docs

docs/ops/live-ops-control.md

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+# Live Ops Control (Ops Playbook)
+
+Use this playbook when supporting an event in real time. This is internal guidance for superadmins/on-call.
+
+## Scope
+- Moderation queues and Live Show queues.
+- High-volume events with potential backlog or device failures.
+- Incident response when content safety or performance is at risk.
+
+## Baseline checks
+1. Confirm event status and moderation mode.
+2. Verify queue counts and recent upload rate.
+3. Check if any trusted devices are bypassing review.
+
+## Triage workflow
+- **Queue backlog** (>25 items or >10 min):
+  - Increase moderation staffing.
+  - Tighten upload visibility rules.
+  - Reduce Live Show effects or layout to lower throughput pressure.
+- **Offensive content reported**:
+  - Hide the item, capture evidence, notify duty officer.
+  - Confirm the report appears in the audit log.
+- **Live Show empty**:
+  - Confirm correct show link and moderation mode.
+  - Check whether items are waiting in the queue.
+
+## Escalation
+- Reliability on-call for queue or processing failures.
+- Legal duty officer for sensitive content handling.
+- Customer Success for comms to organizers.
+
+## After action
+- Capture timeline and actions in a bd issue.
+- Add follow-ups for any repeated failure modes.