Add control room help article and move ops docs
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docs/help/de/admin/control-room-moderation.md
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docs/help/de/admin/control-room-moderation.md
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---
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title: "Control Room: Moderation & Queue"
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locale: de
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slug: control-room-moderation
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audience: admin
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summary: "Uploads moderieren, Highlights setzen und die Live-Queue steuern."
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version_introduced: 2025.4
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requires_app_version: "^3.2.0"
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status: draft
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translation_state: aligned
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last_reviewed_at: 2026-01-23
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owner: ops@fotospiel.app
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related:
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- slug: event-prep-checklist
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- slug: live-show-setup
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---
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## Wann nutze ich diese Seite?
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Nutze den Control Room, wenn du Uploads prüfen, Highlights setzen oder die Live-Show-Queue steuern musst.
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## Moderation im Überblick
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- **Freigeben** veröffentlicht das Foto in der Galerie.
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- **Ausblenden** entfernt es sofort aus der Galerie.
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- **Highlight** markiert das Foto als Featured-Inhalt.
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## Filter & Status
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- **Offen** hilft, die Warteschlange schnell abzuarbeiten.
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- **Highlights** prüfen, ob markierte Inhalte passen.
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- **Alle** nur bei Bedarf für Audits älterer Uploads.
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## Live-Show-Queue
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- Fotos freigeben, wenn die Live-Show moderiert wird.
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- Einträge entfernen, die nicht auf der Leinwand erscheinen sollen.
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### Tipps
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- Control Room während des Events auf einem Team-Gerät geöffnet lassen.
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- Wenn die Queue wächst, Moderation straffen oder Effekte reduzieren.
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### Weitere Hilfe
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`live-show-setup` für die Player-Einrichtung oder `event-prep-checklist` für die Vorbereitung.
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@@ -12,6 +12,7 @@ last_reviewed_at: 2026-01-23
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owner: ops@fotospiel.app
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related:
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- slug: tenant-dashboard-overview
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- slug: control-room-moderation
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- slug: live-show-setup
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---
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@@ -29,7 +30,7 @@ related:
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## Letzte 2 Stunden
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- [ ] **QR aushängen** an Eingängen und Fotobooth-Punkten.
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- [ ] **Moderationsansicht öffnen** auf einem Team-Gerät bei hohem Upload-Volumen.
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- [ ] **Control Room öffnen** auf einem Team-Gerät bei hohem Upload-Volumen.
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- [ ] **Team briefen** für sensible Inhalte oder Support-Anfragen.
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### Tipps
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@@ -37,4 +38,4 @@ related:
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- Mit einem Testgast den Ablauf einmal komplett durchspielen.
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### Weitere Hilfe
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`live-show-setup` für die Leinwand oder `tenant-dashboard-overview` für Status-Checks.
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`control-room-moderation` für die Queue oder `tenant-dashboard-overview` für Status-Checks.
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@@ -18,6 +18,7 @@ Dieses Portal sammelt alles, was Event-Admins für Vorbereitung, Kern-Workflows
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| --- | --- | --- |
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| Dashboard | Wo sehe ich Status, KPIs und Schnellaktionen? | `tenant-dashboard-overview` |
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| Event-Vorbereitung | Was muss vor dem Start erledigt sein? | `event-prep-checklist` |
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| Control Room | Wie moderiere ich Uploads und steuere die Queue? | `control-room-moderation` |
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| Live Show | Wie richte ich den Live-Show-Player ein? | `live-show-setup` |
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| Abschluss & Exporte | Was erledige ich nach dem Event? | `post-event-wrapup` |
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@@ -11,6 +11,7 @@ translation_state: aligned
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last_reviewed_at: 2026-01-23
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owner: ops@fotospiel.app
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related:
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- slug: control-room-moderation
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- slug: event-prep-checklist
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---
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@@ -32,7 +33,7 @@ related:
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- Der Player ist nur lesend und braucht keinen Login.
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## Während des Events
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- Fotos in der Moderationsansicht freigeben, wenn Prüfung aktiv ist.
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- Fotos im Control Room freigeben, wenn Prüfung aktiv ist.
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- Bei Rucklern Effekte reduzieren oder auf Single-Layout wechseln.
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## Empfohlene Hardware
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docs/help/en/admin/control-room-moderation.md
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docs/help/en/admin/control-room-moderation.md
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---
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title: "Control Room: Moderation & Queue"
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locale: en
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slug: control-room-moderation
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audience: admin
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summary: "Moderate uploads, manage highlights, and keep the live queue under control."
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version_introduced: 2025.4
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requires_app_version: "^3.2.0"
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status: draft
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translation_state: aligned
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last_reviewed_at: 2026-01-23
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owner: ops@fotospiel.app
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related:
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- slug: event-prep-checklist
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- slug: live-show-setup
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---
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## When to use this page
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Use the Control Room when you need to review incoming uploads, promote highlights, or manage the Live Show queue during the event.
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## Moderation basics
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- **Approve** publishes a photo to the guest gallery.
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- **Hide** removes it from the gallery immediately.
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- **Highlight** marks the photo as featured content.
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## Filters & status
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- Focus on **Pending** to clear the queue quickly.
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- Check **Highlighted** to confirm featured items are correct.
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- Use **All** only if you need to audit older uploads.
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## Live Show queue
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- Approve photos for the Live Show if moderation is enabled.
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- Remove items from the queue if they should not appear on screen.
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### Tips
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- Keep the Control Room open on a staff device throughout the event.
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- If the queue grows, tighten moderation or reduce Live Show effects.
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### Need more help?
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See `live-show-setup` for the player setup or `event-prep-checklist` for preparation steps.
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@@ -12,6 +12,7 @@ last_reviewed_at: 2026-01-23
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owner: ops@fotospiel.app
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related:
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- slug: tenant-dashboard-overview
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- slug: control-room-moderation
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- slug: live-show-setup
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---
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@@ -29,7 +30,7 @@ related:
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## Final 2 hours
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- [ ] **Share the QR** at entrances and photobooth areas.
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- [ ] **Open the moderation view** on a staff device if you expect high upload volume.
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- [ ] **Open the Control Room** on a staff device if you expect high upload volume.
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- [ ] **Brief staff** on what to do for flagged content or support requests.
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### Tips
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@@ -37,4 +38,4 @@ related:
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- Use a test guest to verify the full flow end-to-end.
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### Need more help?
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Open `live-show-setup` for display setup or revisit `tenant-dashboard-overview` for status checks.
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Open `control-room-moderation` for queue handling or revisit `tenant-dashboard-overview` for status checks.
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@@ -18,6 +18,7 @@ This portal collects everything event admins need to configure events, run key w
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| --- | --- | --- |
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| Dashboard | Where do I see status, KPIs, and quick actions? | `tenant-dashboard-overview` |
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| Event Preparation | What do I need before guests arrive? | `event-prep-checklist` |
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| Control Room | How do I moderate uploads and manage the queue? | `control-room-moderation` |
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| Live Show | How do I configure the Live Show player? | `live-show-setup` |
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| Wrap-up & Exports | What should I do after the event ends? | `post-event-wrapup` |
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@@ -11,6 +11,7 @@ translation_state: aligned
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last_reviewed_at: 2026-01-23
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owner: ops@fotospiel.app
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related:
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- slug: control-room-moderation
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- slug: event-prep-checklist
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---
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@@ -32,7 +33,7 @@ related:
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- The player is read-only and works without login.
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## During the event
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- Approve photos in the moderation view if review is enabled.
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- Approve photos in the Control Room if review is enabled.
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- If the show stutters, reduce effects or switch to single layout.
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## Recommended hardware
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22
docs/ops/admin-issue-resolution.md
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docs/ops/admin-issue-resolution.md
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# Admin Issue Resolution (Ops Playbook)
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Internal troubleshooting guide for superadmins and on-call.
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## Upload incidents
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| Symptom | Likely cause | First action |
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| --- | --- | --- |
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| Queue stuck >10 min | Workers stalled or storage pressure | Check queue workers and storage health; see `docs/ops/queue-workers.md` and `docs/ops/dr-storage-issues.md` |
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| Guests blocked | Per-device limits reached | Confirm limits and whether exceptions are allowed |
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| Thumbnails missing | Backfill jobs stalled | Run `php artisan media:backfill-thumbnails --tenant=XYZ` |
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## Access issues
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- **Admin cannot log in**: verify invite acceptance, check SSO mapping if enforced, re-send invite.
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- **Guest cannot join**: confirm event is published and the join link is current.
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## Billing and quota blocks
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- Check Paddle / RevenueCat status dashboards.
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- Confirm webhook freshness and retry failures if needed.
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## Communications
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- Use the support escalation guide at `docs/ops/support-escalation-guide.md` for customer comms.
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- Log all actions and timestamps in a bd issue.
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34
docs/ops/live-ops-control.md
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# Live Ops Control (Ops Playbook)
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Use this playbook when supporting an event in real time. This is internal guidance for superadmins/on-call.
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## Scope
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- Moderation queues and Live Show queues.
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- High-volume events with potential backlog or device failures.
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- Incident response when content safety or performance is at risk.
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## Baseline checks
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1. Confirm event status and moderation mode.
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2. Verify queue counts and recent upload rate.
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3. Check if any trusted devices are bypassing review.
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## Triage workflow
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- **Queue backlog** (>25 items or >10 min):
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- Increase moderation staffing.
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- Tighten upload visibility rules.
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- Reduce Live Show effects or layout to lower throughput pressure.
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- **Offensive content reported**:
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- Hide the item, capture evidence, notify duty officer.
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- Confirm the report appears in the audit log.
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- **Live Show empty**:
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- Confirm correct show link and moderation mode.
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- Check whether items are waiting in the queue.
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## Escalation
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- Reliability on-call for queue or processing failures.
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- Legal duty officer for sensitive content handling.
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- Customer Success for comms to organizers.
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## After action
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- Capture timeline and actions in a bd issue.
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- Add follow-ups for any repeated failure modes.
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@@ -1072,7 +1072,7 @@ export default function MobileEventControlRoomPage() {
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header={(
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<YStack space="$2">
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<XStack justifyContent="flex-end">
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<ContextHelpLink slug="live-ops-control" />
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<ContextHelpLink slug="control-room-moderation" />
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</XStack>
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<MobileCard>
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<Accordion type="single" collapsible>
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