Refresh admin help articles for event PWA

docs/help/en/admin/live-ops-control.md

@@ -3,12 +3,12 @@ title: "Live Ops Control"
 locale: en
 slug: live-ops-control
 audience: admin
-summary: "Monitor uploads, moderate content, and push announcements while the event is live."
+summary: "Moderate uploads, manage queues, and keep the event running smoothly."
 version_introduced: 2025.4
 requires_app_version: "^3.2.0"
 status: draft
 translation_state: aligned
-last_reviewed_at: 2025-02-22
+last_reviewed_at: 2026-01-23
 owner: ops@fotospiel.app
 related:
   - slug: event-prep-checklist
@@ -16,25 +16,27 @@ related:
   - slug: live-show-setup
 ---
 
-## Dashboard widgets
-- **Upload throughput** – photos/minute, highlighted when backlog >25.
-- **Device health** – top devices experiencing errors (permission denied, storage full).
-- **Moderation queue** – flagged photos awaiting approval; assign to moderators.
-- **Announcements** – compose push/banner messages; supports locale-specific text.
+## What this page is for
+Live Ops is the command center during an event. Use it to moderate uploads, manage the Live Show queue, and keep quality high.
 
-## Typical workflow
-1. Pin the Live Ops page on a tablet. Set auto-refresh to 15 seconds.
-2. Watch the throughput graph as doors open; expect spike to 40+/min right after ceremonies.
-3. If backlog grows, broadcast a banner reminding guests to stay online or reduce burst uploads.
-4. Moderate flagged items quickly; policies require action within 10 minutes.
-5. Use the *Achievement trigger* widget to award badges manually if automation criteria fail.
+## Moderation tab
+- **Approve** publishes a photo for guests.
+- **Hide** removes it from the gallery immediately.
+- **Highlight** adds it to featured content.
+- **Filters** let you focus on pending or highlighted items.
 
-## Escalation matrix
-| Issue | First action | Escalate to |
-| --- | --- | --- |
-| Upload queue stuck | Run health check → re-sync event | Reliability on-call |
-| Offensive content | Hide photo → download evidence → notify organizer | Legal duty officer |
-| Billing lock | Check Paddle dashboard → confirm payment status | Finance |
+## Live Show tab
+- **Queue** shows what is waiting to appear on the big screen.
+- **Approve + Live** pushes a photo to both the gallery and Live Show.
+- **Remove from Live** takes an item off the screen without deleting it.
+
+## Automation switches
+- Use auto-approval rules only if the client expects fast turnaround.
+- Trusted uploaders can skip review, while flagged devices stay queued.
+
+### Tips
+- Keep Live Ops open on a staff device throughout the event.
+- If the queue grows, switch to stricter moderation or reduce Live Show effects.
 
 ### Need more help?
-Open `admin-issue-resolution` for detailed troubleshooting or ping #ops-help in Slack.
+See `admin-issue-resolution` for troubleshooting or `live-show-setup` for player settings.