komplette überarbeitung des Gäste-Hilfebereichs und Ergänzung eines One-Time-Containers zum Aktualisieren der Hilfedokumente

docs/help/en/guest/offline-sync.md

@@ -1,40 +1,39 @@
 ---
-title: "Offline Mode & Sync"
+title: "Offline & Connectivity"
 locale: en
 slug: offline-sync
 audience: guest
-summary: "Participate without coverage, queue uploads safely, and know when everything is delivered."
+summary: "What works offline, how to resume uploads, and what to watch for."
 version_introduced: 2025.4
 requires_app_version: "^3.2.0"
 status: draft
 translation_state: aligned
-last_reviewed_at: 2025-02-22
+last_reviewed_at: 2025-12-24
 owner: reliability@fotospiel.app
 related:
   - slug: uploading-photos
-  - slug: privacy-and-support
+  - slug: upload-troubleshooting
+  - slug: notifications-and-push
+  - slug: settings-and-cache
 ---
 
 ## When to read this
-You expect intermittent connectivity (mountains, cellars, roaming). The guest app is built to keep working offline as long as the initial sync completed.
+You expect weak or no connectivity (basements, roaming, crowded venues) and want to know what still works.
 
-## What stays available offline
-- Event feed (latest 250 photos) and album structure.
-- Upload rules (size limits, moderation settings).
-- Draft achievements and stickers.
-- Help center excerpt (top 10 articles per locale) if you opened Help at least once online.
+## What works offline
+- **Read help articles:** The Help Center stays available once it has loaded at least once.
+- **Use the camera:** You can still capture and review photos.
+- **Already loaded views:** Screens you opened remain visible while the app stays open.
 
-## Offline workflow
-1. **Capture as usual.** Everything stores in the encrypted local queue.
-2. **Review pending uploads.** Look for the grey *Queued* label. Add tags/notes even while offline.
-3. **Monitor storage.** The banner warns if device storage drops below 500 MB; delete sent items or transfer to another device.
-4. **Reconnect briefly.** Once any network is available, open Fotospiel. Sync restarts automatically, prioritizing oldest items.
-5. **Confirm completion.** A green toast “All uploads delivered” appears and the queue counter returns to zero.
+## Resume uploads
+1. **Reconnect.** Open the app and stay in the event briefly.
+2. **Retry the upload.** If an upload failed, tap *Upload* again.
+3. **Check status.** The bell menu shows pending review counts or local queue activity.
 
-## Troubleshooting
-- **Stuck in “Queued” despite coverage?** Toggle airplane mode off/on, then reopen the app to reset the service worker.
-- **Different devices?** Offline queues stay on the original device; there’s no cross-device merge.
-- **Battery saver** might pause background sync. Keep the app in the foreground for large batches.
+## Limits & notes
+- **No live refresh offline.** Gallery and tasks update only once you’re back online.
+- **Offline restart:** If you reload while offline, some content may not be available.
+- **Clearing cache removes offline data.** Local copies and queued uploads are deleted when you clear cache.
 
 ### Need more help?
-Use Settings → Help → *Send diagnostics* once you are online; support receives anonymized logs plus your event ID.
+See `upload-troubleshooting` for specific errors or `settings-and-cache` for cache details.