---
title: "Live Ops Control"
locale: en
slug: live-ops-control
audience: admin
summary: "Monitor uploads, moderate content, and push announcements while the event is live."
version_introduced: 2025.4
requires_app_version: "^3.2.0"
status: draft
translation_state: aligned
last_reviewed_at: 2025-02-22
owner: ops@fotospiel.app
related:
  - slug: event-prep-checklist
  - slug: admin-issue-resolution
---

## Dashboard widgets
- **Upload throughput** – photos/minute, highlighted when backlog >25.
- **Device health** – top devices experiencing errors (permission denied, storage full).
- **Moderation queue** – flagged photos awaiting approval; assign to moderators.
- **Announcements** – compose push/banner messages; supports locale-specific text.

## Typical workflow
1. Pin the Live Ops page on a tablet. Set auto-refresh to 15 seconds.
2. Watch the throughput graph as doors open; expect spike to 40+/min right after ceremonies.
3. If backlog grows, broadcast a banner reminding guests to stay online or reduce burst uploads.
4. Moderate flagged items quickly; policies require action within 10 minutes.
5. Use the *Achievement trigger* widget to award badges manually if automation criteria fail.

## Escalation matrix
| Issue | First action | Escalate to |
| --- | --- | --- |
| Upload queue stuck | Run health check → re-sync event | Reliability on-call |
| Offensive content | Hide photo → download evidence → notify organizer | Legal duty officer |
| Billing lock | Check Paddle dashboard → confirm payment status | Finance |

### Need more help?
Open `admin-issue-resolution` for detailed troubleshooting or ping #ops-help in Slack.