1.6 KiB
1.6 KiB
title, locale, slug, audience, summary, version_introduced, requires_app_version, status, translation_state, last_reviewed_at, owner, related
| title | locale | slug | audience | summary | version_introduced | requires_app_version | status | translation_state | last_reviewed_at | owner | related | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Troubleshooting & Issue Resolution | en | admin-issue-resolution | admin | Playbooks for the most common admin-side incidents, from stuck uploads to billing locks. | 2025.4 | ^3.2.0 | draft | aligned | 2025-02-22 | reliability@fotospiel.app |
|
Upload incidents
| Symptom | Diagnosis | Fix |
|---|---|---|
| Queue stuck >10 min | Check Live Ops health widget | Run php artisan media:backfill-thumbnails --tenant=XYZ then reopen event |
| Specific guest blocked | Guest reached per-device limit | Increase limit under Event → Upload rules or ask them to clear drafts |
| Photos missing EXIF | Guest imported screenshots | No action; remind them that EXIF is optional |
Access issues
- Admin cannot log in: verify invite accepted; reset via Team → Resend invite. Check SSO mapping if enforced.
- Guest cannot join: confirm event status is Published and share direct join URL
https://app.fotospiel.com/join/<code>.
Billing & quotas
- Paddle webhook failure locks uploads: check
storage/logs/paddle.log, re-send webhook via Paddle dashboard, then toggle the subscription status. - Storage 90% full: run archive early or purchase add-on via Paddle customer portal.
Communication templates
Reuse the canned responses under docs/content/fotospiel_howto_artikel_detailliert.md to keep messaging consistent.
Need more help?
Escalate to reliability@fotospiel.app with the event ID, customer account, and timestamp. Attach screenshots/logs when possible.