fotospiel-app/docs/help/guest/privacy-and-support.en.md

title, locale, slug, audience, summary, version_introduced, requires_app_version, status, translation_state, last_reviewed_at, owner, related

title	locale	slug	audience	summary	version_introduced	requires_app_version	status	translation_state	last_reviewed_at	owner	related
Privacy & Getting Help	en	privacy-and-support	guest	Understand what data is stored, how to request deletions, and how to contact support.	2025.4	^3.2.0	draft	aligned	2025-02-22	legal@fotospiel.app	slug getting-started slug offline-sync

Data we store

• Photos & captions: Stored on the customer account’s encrypted storage for the retention period defined by the event organizer.
• Session ID: Anonymous token generated on your device for upload tracking; resets if you clear app storage.
• Device metadata: Only model + OS version, used for crash insights. No location, contacts, or advertising IDs.

Your controls

1. Delete individual uploads: Open the photo → tap … → Remove from event. You can delete only your own items.
2. Erase local cache: Settings → Storage → Clear device copies. This removes cached thumbnails and drafts.
3. Request full erasure: Use Settings → Help → Request data deletion. Provide email for confirmation; we forward the request to the event admin who controls the customer account.

Support channels

• In-app: Settings → Help → Contact support. Includes optional screenshot + diagnostics bundle.
• Email: guests@fotospiel.app (mention event code + device model).
• On-site: Ask the event staff to escalate via the customer admin app.

Response times

• Critical issues (uploads failing for entire event): <15 minutes.
• Individual deletion or privacy questions: within 48 hours.

Need more help?

Review the public legal pages (Impressum, Privacy, AGB) under Settings → Legal, or contact the event organizer directly for customer-specific policies.