23 lines
1.0 KiB
Markdown
23 lines
1.0 KiB
Markdown
# Admin Issue Resolution (Ops Playbook)
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Internal troubleshooting guide for superadmins and on-call.
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## Upload incidents
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| Symptom | Likely cause | First action |
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| --- | --- | --- |
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| Queue stuck >10 min | Workers stalled or storage pressure | Check queue workers and storage health; see `docs/ops/queue-workers.md` and `docs/ops/dr-storage-issues.md` |
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| Guests blocked | Per-device limits reached | Confirm limits and whether exceptions are allowed |
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| Thumbnails missing | Backfill jobs stalled | Run `php artisan media:backfill-thumbnails --tenant=XYZ` |
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## Access issues
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- **Admin cannot log in**: verify invite acceptance, check SSO mapping if enforced, re-send invite.
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- **Guest cannot join**: confirm event is published and the join link is current.
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## Billing and quota blocks
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- Check Paddle / RevenueCat status dashboards.
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- Confirm webhook freshness and retry failures if needed.
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## Communications
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- Use the support escalation guide at `docs/ops/support-escalation-guide.md` for customer comms.
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- Log all actions and timestamps in a bd issue.
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