40 lines
1.3 KiB
Markdown
40 lines
1.3 KiB
Markdown
---
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title: "Fixing Upload Issues"
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locale: en
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slug: upload-troubleshooting
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audience: guest
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summary: "Common upload errors, permissions, and quick fixes."
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version_introduced: 2025.12
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requires_app_version: "^3.2.0"
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status: draft
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translation_state: aligned
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last_reviewed_at: 2025-12-24
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owner: guest-success@fotospiel.app
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related:
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- slug: uploading-photos
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- slug: offline-sync
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- slug: notifications-and-push
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---
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## Camera won’t start
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- **Check permissions:** Allow camera access in browser or system settings.
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- **Blocked:** If the browser blocks access, reset the permission there.
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- **Unsupported:** Some browsers don’t allow live camera preview—use gallery import instead.
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## Upload fails
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- **Check connection:** Try Wi‑Fi/mobile data and keep the app open.
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- **Retry:** The upload dialog offers a direct retry.
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- **Large files:** The app compresses automatically; retake if the file is still too large.
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## Limit reached
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Some events enforce photo or device limits. If you hit a limit, you can’t upload more—ask the event team.
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## Uploads in review
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If moderation is enabled, uploads are reviewed first. The notification center shows the status.
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## Link or event expired
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If links expire, you’ll see a message. Ask the event team for a fresh invite.
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### Need more help?
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See `offline-sync` for connectivity tips or `notifications-and-push` for status updates.
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