Refresh admin help articles for event PWA

docs/help/en/admin/admin-issue-resolution.md

@@ -1,37 +1,42 @@
 ---
-title: "Troubleshooting & Issue Resolution"
+title: "Troubleshooting & FAQ"
 locale: en
 slug: admin-issue-resolution
 audience: admin
-summary: "Playbooks for the most common admin-side incidents, from stuck uploads to billing locks."
+summary: "Quick answers for the most common admin-side issues."
 version_introduced: 2025.4
 requires_app_version: "^3.2.0"
 status: draft
 translation_state: aligned
-last_reviewed_at: 2025-02-22
+last_reviewed_at: 2026-01-23
 owner: reliability@fotospiel.app
 related:
   - slug: live-ops-control
-  - slug: privacy-and-support
+  - slug: event-prep-checklist
 ---
 
-## Upload incidents
-| Symptom | Diagnosis | Fix |
-| --- | --- | --- |
-| Queue stuck >10 min | Check Live Ops health widget | Run `php artisan media:backfill-thumbnails --tenant=XYZ` then reopen event |
-| Specific guest blocked | Guest reached per-device limit | Increase limit under Event → Upload rules or ask them to clear drafts |
-| Photos missing EXIF | Guest imported screenshots | No action; remind them that EXIF is optional |
+## FAQ
+**Photos are not showing up. What now?**
+- Check whether the event is **Published**.
+- Verify the guest used the correct join link or QR.
+- If moderation is enabled, approve the upload in Live Ops.
 
-## Access issues
-- **Admin cannot log in**: verify invite accepted; reset via *Team → Resend invite*. Check SSO mapping if enforced.
-- **Guest cannot join**: confirm event status is *Published* and share direct join URL `https://app.fotospiel.com/join/<code>`.
+**Guests cannot join the event.**
+- Confirm the event status is **Published**.
+- Re-share the QR or join link from the dashboard.
+- Ask the guest to refresh or reopen the app.
 
-## Billing & quotas
-- Paddle webhook failure locks uploads: check `storage/logs/paddle.log`, re-send webhook via Paddle dashboard, then toggle the subscription status.
-- Storage 90% full: run archive early or purchase add-on via Paddle customer portal.
+**Uploads are stuck in the queue.**
+- Use Live Ops to approve or hide items and clear backlog.
+- If the queue keeps growing, tighten moderation and reduce Live Show effects.
 
-## Communication templates
-Reuse the canned responses under `docs/content/fotospiel_howto_artikel_detailliert.md` to keep messaging consistent.
+**Live Show is empty.**
+- Ensure Live Show is enabled and the correct show link is open.
+- Check if photos are waiting in the Live Show queue.
+
+**Moderation feels too strict or too loose.**
+- Adjust upload visibility rules in Event Settings.
+- Use trusted uploader rules if staff devices should skip review.
 
 ### Need more help?
-Escalate to reliability@fotospiel.app with the event ID, customer account, and timestamp. Attach screenshots/logs when possible.
+Escalate to reliability@fotospiel.app with event name, timestamp, and screenshots.