1.3 KiB
1.3 KiB
title, locale, slug, audience, summary, version_introduced, requires_app_version, status, translation_state, last_reviewed_at, owner, related
| title | locale | slug | audience | summary | version_introduced | requires_app_version | status | translation_state | last_reviewed_at | owner | related | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Troubleshooting & FAQ | en | admin-issue-resolution | admin | Quick answers for the most common admin-side issues. | 2025.4 | ^3.2.0 | draft | aligned | 2026-01-23 | reliability@fotospiel.app |
|
FAQ
Photos are not showing up. What now?
- Check whether the event is Published.
- Verify the guest used the correct join link or QR.
- If moderation is enabled, approve the upload in Live Ops.
Guests cannot join the event.
- Confirm the event status is Published.
- Re-share the QR or join link from the dashboard.
- Ask the guest to refresh or reopen the app.
Uploads are stuck in the queue.
- Use Live Ops to approve or hide items and clear backlog.
- If the queue keeps growing, tighten moderation and reduce Live Show effects.
Live Show is empty.
- Ensure Live Show is enabled and the correct show link is open.
- Check if photos are waiting in the Live Show queue.
Moderation feels too strict or too loose.
- Adjust upload visibility rules in Event Settings.
- Use trusted uploader rules if staff devices should skip review.
Need more help?
Escalate to reliability@fotospiel.app with event name, timestamp, and screenshots.