43 lines
1.3 KiB
Markdown
43 lines
1.3 KiB
Markdown
---
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title: "Troubleshooting & FAQ"
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locale: en
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slug: admin-issue-resolution
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audience: admin
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summary: "Quick answers for the most common admin-side issues."
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version_introduced: 2025.4
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requires_app_version: "^3.2.0"
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status: draft
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translation_state: aligned
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last_reviewed_at: 2026-01-23
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owner: reliability@fotospiel.app
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related:
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- slug: live-ops-control
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- slug: event-prep-checklist
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---
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## FAQ
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**Photos are not showing up. What now?**
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- Check whether the event is **Published**.
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- Verify the guest used the correct join link or QR.
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- If moderation is enabled, approve the upload in Live Ops.
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**Guests cannot join the event.**
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- Confirm the event status is **Published**.
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- Re-share the QR or join link from the dashboard.
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- Ask the guest to refresh or reopen the app.
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**Uploads are stuck in the queue.**
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- Use Live Ops to approve or hide items and clear backlog.
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- If the queue keeps growing, tighten moderation and reduce Live Show effects.
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**Live Show is empty.**
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- Ensure Live Show is enabled and the correct show link is open.
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- Check if photos are waiting in the Live Show queue.
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**Moderation feels too strict or too loose.**
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- Adjust upload visibility rules in Event Settings.
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- Use trusted uploader rules if staff devices should skip review.
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### Need more help?
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Escalate to reliability@fotospiel.app with event name, timestamp, and screenshots.
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