Refresh admin help articles for event PWA
This commit is contained in:
Codex Agent
@@ -1,37 +1,42 @@
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---
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title: "Troubleshooting & Incident-Playbooks"
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title: "Troubleshooting & FAQ"
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locale: de
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slug: admin-issue-resolution
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audience: admin
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summary: "Leitfäden für typische Admin-Vorfälle – von hängenden Uploads bis zu Billing-Sperren."
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summary: "Kurze Antworten auf die häufigsten Admin-Probleme."
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version_introduced: 2025.4
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requires_app_version: "^3.2.0"
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status: draft
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translation_state: aligned
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last_reviewed_at: 2025-02-22
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last_reviewed_at: 2026-01-23
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owner: reliability@fotospiel.app
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related:
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- slug: live-ops-control
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- slug: privacy-and-support
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- slug: event-prep-checklist
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---
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## Upload-Vorfälle
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| Symptom | Diagnose | Lösung |
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| --- | --- | --- |
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| Warteschlange >10 Min fest | Live-Ops-Health-Widget prüfen | `php artisan media:backfill-thumbnails --tenant=XYZ` ausführen, Event neu öffnen |
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| Einzelner Gast blockiert | Geräte-Limit erreicht | Limit unter Event → Upload-Regeln erhöhen oder Gast bittet Entwürfe zu löschen |
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| Fotos ohne EXIF | Gast importiert Screenshots | Kein Fehler; Hinweis geben, dass EXIF optional ist |
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## FAQ
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**Fotos erscheinen nicht. Was tun?**
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- Prüfe, ob das Event **veröffentlicht** ist.
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- Stelle sicher, dass der richtige Join-Link oder QR genutzt wurde.
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- Wenn Moderation aktiv ist, Uploads in Live Ops freigeben.
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## Zugriffsprobleme
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- **Admin kommt nicht rein**: Prüfen, ob Einladung akzeptiert wurde; über *Team → Einladung erneut senden* resetten. Bei SSO Pflicht Zuordnung kontrollieren.
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- **Gast kann nicht beitreten**: Event-Status muss *Published* sein; direkten Join-Link `https://app.fotospiel.com/join/<code>` teilen.
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**Gäste können nicht beitreten.**
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- Event-Status muss **veröffentlicht** sein.
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- QR oder Join-Link erneut teilen.
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- Gast-App neu laden oder neu starten lassen.
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## Billing & Quoten
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- Paddle-Webhook-Fehler sperrt Uploads: `storage/logs/paddle.log` prüfen, Webhook im Paddle-Dashboard erneut senden, anschließend Abo-Status toggeln.
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- Speicher zu 90 % voll: Archivierung vorziehen oder Add-on im Paddle-Kundenportal buchen.
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**Uploads hängen in der Warteschlange.**
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- In Live Ops freigeben oder ausblenden, um die Queue zu leeren.
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- Bei großem Rückstau strengere Moderation und weniger Effekte nutzen.
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## Kommunikationsvorlagen
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Nutze die vorformulierten Antworten in `docs/content/fotospiel_howto_artikel_detailliert.md`, um Messaging konsistent zu halten.
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**Live Show bleibt leer.**
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- Live Show aktivieren und sicherstellen, dass der korrekte Link offen ist.
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- Prüfen, ob Fotos in der Live-Show-Queue warten.
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**Moderation wirkt zu streng oder zu locker.**
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- Sichtbarkeitsregeln in den Event-Einstellungen anpassen.
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- Vertrauenswürdige Geräte als Ausnahme definieren.
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### Weitere Hilfe
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Eskalation an reliability@fotospiel.app mit Event-ID, Kunde und Zeitstempel. Screenshots/Logs anhängen, wenn verfügbar.
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Kontaktiere reliability@fotospiel.app mit Eventname, Zeitpunkt und Screenshots.
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@@ -1,38 +1,41 @@
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---
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title: "Checkliste Event-Vorbereitung"
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title: "Event-Vorbereitung: Checkliste"
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locale: de
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slug: event-prep-checklist
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audience: admin
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summary: "48-Stunden-Countdown, damit Geräte, Gäste und Automationen ready sind, bevor es losgeht."
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summary: "Die wichtigsten Schritte zur Event-Vorbereitung vor dem Start."
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version_introduced: 2025.4
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requires_app_version: "^3.2.0"
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status: draft
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translation_state: aligned
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last_reviewed_at: 2025-02-22
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last_reviewed_at: 2026-01-23
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owner: ops@fotospiel.app
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related:
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- slug: tenant-dashboard-overview
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- slug: live-ops-control
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- slug: post-event-wrapup
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- slug: live-show-setup
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---
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## 48–24 Stunden vorher
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- [ ] Event in der Admin-App mit korrekter Zeitzone + Aufbewahrungsfrist anlegen.
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- [ ] Titelbild (1200×630) hochladen und Übersetzungen für Titel/Beschreibung prüfen.
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- [ ] Gästelisten importieren oder QR-Badges erzeugen.
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- [ ] Push-Vorlagen testen (Reminder, Achievement-Freischaltung).
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- [ ] **Event anlegen** mit korrektem Datum, Zeitzone und Aufbewahrung.
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- [ ] **Branding hochladen** (Cover, Logo, Begrüßungstext) in allen Sprachen.
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- [ ] **Aufgaben definieren**: Paket wählen, Aufgaben anpassen, Emotionen/Sammlungen setzen.
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- [ ] **Gästezugang vorbereiten**: QR-Code, Join-Link oder Einladungen.
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## 24–2 Stunden vorher
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- [ ] `tenant:attach-demo-event` im Staging ausführen, um den Ablauf mit dem Team zu proben.
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- [ ] Join-QR nahe Eingang und Fotoboxen ausdrucken oder anzeigen.
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- [ ] WLAN-SSID/Passwort-Beschilderung vorbereiten.
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- [ ] Moderationsregeln mit Kundenvertrag abgleichen (z. B. explizite Inhalte blocken, Freigabe nötig).
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- [ ] Paddle/RevenueCat-Status prüfen (alle Ampeln auf Grün).
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- [ ] **Event veröffentlichen**, sobald alles freigegeben ist.
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- [ ] **Uploads testen** mit einem Gerät (Kamera-Freigabe + erster Upload).
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- [ ] **Moderation prüfen** (Sichtbarkeit, Freigabe-Regeln).
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- [ ] **Live-Show einstellen**, falls eine Leinwand genutzt wird.
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## Letzte 2 Stunden
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- [ ] Demodaten aus dem Live-Event entfernen.
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- [ ] Gäste-App auf Testgeräten öffnen und den Schnellstart durchspielen.
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- [ ] Live-Ops-Ansicht auf Tablet/Laptop in Bühnennähe starten.
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- [ ] Team zu Eskalationswegen briefen (Supportkontakte, Ersatzgeräte, Foto-Guidelines).
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- [ ] **QR aushängen** an Eingängen und Fotobooth-Punkten.
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- [ ] **Live Ops öffnen** auf einem Team-Gerät für Moderation.
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- [ ] **Team briefen** für sensible Inhalte oder Support-Anfragen.
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### Tipps
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- Das Event bleibt bis zur Freigabe im Entwurf.
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- Mit einem Testgast den Ablauf einmal komplett durchspielen.
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### Weitere Hilfe
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Siehe `live-ops-control` für Echtzeit-Monitoring oder melde dich bei ops@fotospiel.app.
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`live-ops-control` für Moderation oder `live-show-setup` für die Leinwand.
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@@ -1,26 +1,25 @@
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---
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title: "Hilfecenter für Event-Admins"
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title: "Help Center für Event-Admins"
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locale: de
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slug: admin-help-index
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audience: admin
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summary: "Betriebsleitfäden für Event-Verantwortliche: Onboarding, Setup, Live-Steuerung und Nachbereitung."
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summary: "Guides für Setup, Live-Betrieb und Troubleshooting in der Event-Admin-App."
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version_introduced: 2025.4
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status: draft
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translation_state: aligned
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last_reviewed_at: 2025-02-22
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last_reviewed_at: 2026-01-23
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owner: cx-team@fotospiel.app
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related: []
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---
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Hier findest du alle Informationen, die du als Event-Admin für einen reibungslosen Ablauf brauchst. Die Artikel sind entlang des Event-Lebenszyklus sortiert:
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Dieses Portal sammelt alles, was Event-Admins für Vorbereitung, Live-Betrieb und schnelle Lösungen brauchen.
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| Phase | Leitfragen | Artikel-Slug |
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| Bereich | Kernfrage | Artikel-Slug |
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| --- | --- | --- |
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| Konto & Team | Wie lade ich Mitarbeitende ein und setze Branding auf? | `tenant-dashboard-overview` |
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| Event-Vorbereitung | Welche Checkliste erledige ich vor Einlass? | `event-prep-checklist` |
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| Live-Betrieb | Wie überwache ich Uploads, moderiere Inhalte und sende Hinweise? | `live-ops-control` |
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| Live Show | Wie richte ich den Live-Show-Player ein und spiele ihn ab? | `live-show-setup` |
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| Abschluss & Compliance | Wie funktionieren Export, Archiv und Datenschutz? | `post-event-wrapup` |
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| Troubleshooting | Was tun bei Upload-Problemen, Geräteverlust oder Billing-Fragen? | `admin-issue-resolution` |
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| Dashboard | Wo sehe ich Status, KPIs und Schnellaktionen? | `tenant-dashboard-overview` |
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| Event-Vorbereitung | Was muss vor dem Start erledigt sein? | `event-prep-checklist` |
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| Live Ops | Wie moderiere ich Uploads und Queues? | `live-ops-control` |
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| Live Show | Wie richte ich den Live-Show-Player ein? | `live-show-setup` |
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| FAQ & Troubleshooting | Welche Probleme treten häufig auf? | `admin-issue-resolution` |
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Nutze die Navigationsleiste in der Admin-App für den Schnellzugriff oder öffne `/help/admin` im Desktop-Browser für die vollständige Ansicht mit Breadcrumbs und verwandten Artikeln.
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Nutze das Help Center in der App für mobilfreundliches Lesen oder öffne `/help/admin` am Desktop.
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@@ -1,14 +1,14 @@
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---
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title: "Live-Ops-Steuerung"
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title: "Live Ops: Kontrolle & Moderation"
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locale: de
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slug: live-ops-control
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audience: admin
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summary: "Uploads überwachen, Inhalte moderieren und Durchsagen versenden, während das Event läuft."
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summary: "Uploads moderieren, Warteschlangen steuern und den Event stabil halten."
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version_introduced: 2025.4
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requires_app_version: "^3.2.0"
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status: draft
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translation_state: aligned
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last_reviewed_at: 2025-02-22
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last_reviewed_at: 2026-01-23
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owner: ops@fotospiel.app
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related:
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- slug: event-prep-checklist
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@@ -16,25 +16,27 @@ related:
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- slug: live-show-setup
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---
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## Dashboard-Widgets
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- **Upload-Durchsatz** – Fotos/Minute, farblich markiert bei Rückständen >25.
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- **Gerätegesundheit** – Top-Geräte mit Fehlern (Berechtigung verweigert, Speicher voll).
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- **Moderationswarteschlange** – gemeldete Fotos zur Freigabe; Moderator:innen zuweisen.
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- **Ankündigungen** – Push/Banner erstellen; Sprachversionen möglich.
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## Wofür diese Seite da ist
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Live Ops ist die Schaltzentrale während des Events. Hier moderierst du Uploads, verwaltest die Live-Show-Warteschlange und hältst die Qualität hoch.
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## Typischer Ablauf
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1. Live-Ops-Seite auf Tablet anheften. Auto-Refresh auf 15 Sekunden stellen.
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2. Durchsatz beobachten, sobald Gäste eintreffen; direkt nach Zeremonien sind >40/min üblich.
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3. Wächst der Rückstau, Banner senden („Bitte kurz online bleiben“ oder „Serienaufnahme reduzieren“).
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4. Gemeldete Inhalte zügig bearbeiten; Policy verlangt Aktion innerhalb von 10 Minuten.
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5. *Achievement-Trigger* nutzen, um Badges manuell zu vergeben, falls Automationen ausfallen.
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## Moderation-Tab
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- **Freigeben** veröffentlicht ein Foto für Gäste.
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- **Ausblenden** entfernt es sofort aus der Galerie.
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- **Highlight** markiert es als Featured-Inhalt.
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- **Filter** fokussieren auf offene oder markierte Inhalte.
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## Eskalationsmatrix
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| Problem | Erste Aktion | Eskalation an |
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| --- | --- | --- |
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| Upload-Warteschlange fest | Health Check ausführen → Event erneut synchronisieren | Reliability Rufbereitschaft |
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| Anstößiger Inhalt | Foto ausblenden → Beweis herunterladen → Veranstalter informieren | Legal Duty Officer |
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| Billing-Lock | Paddle-Dashboard prüfen → Zahlungsstatus bestätigen | Finance |
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## Live-Show-Tab
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- **Queue** zeigt, was als Nächstes auf die Leinwand kommt.
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- **Freigeben + Live** veröffentlicht in Galerie und Live Show.
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- **Von Live entfernen** nimmt es von der Anzeige, ohne es zu löschen.
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## Automatisierung
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- Auto-Freigaben nur nutzen, wenn schneller Durchsatz erwartet wird.
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- Vertrauenswürdige Geräte überspringen die Prüfung, markierte bleiben in der Warteschlange.
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### Tipps
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- Live Ops während des Events auf einem Team-Gerät geöffnet lassen.
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- Bei hohen Queues: strengere Moderation oder weniger Effekte.
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### Weitere Hilfe
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Siehe `admin-issue-resolution` für detailliertes Troubleshooting oder melde dich im Slack-Channel #ops-help.
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`admin-issue-resolution` für Troubleshooting oder `live-show-setup` für die Player-Einstellungen.
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@@ -1,82 +1,44 @@
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---
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title: "Live Show einrichten & abspielen"
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title: "Live Show einrichten"
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locale: de
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slug: live-show-setup
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audience: admin
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summary: "Schritt-für-Schritt-Anleitung für Live Show, Moderation, Effekte und Hardware-Setup am Beamer."
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summary: "Live-Show-Player, Moderationsmodus und Abspieltempo konfigurieren."
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version_introduced: 2025.4
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requires_app_version: "^3.2.0"
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status: draft
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translation_state: aligned
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last_reviewed_at: 2025-02-22
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last_reviewed_at: 2026-01-23
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owner: ops@fotospiel.app
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related:
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- slug: live-ops-control
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- slug: admin-issue-resolution
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---
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> Diese Anleitung ist für Event-Admins, die eine Live Show auf einem Bildschirm oder Beamer abspielen möchten.
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## Wann ist das relevant?
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- Du willst neue Uploads live auf einer Leinwand zeigen.
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- Du brauchst einen stabilen Ablauf mit Moderation und Effekten.
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## Wann ist dieser Artikel relevant?
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- Du willst neue Uploads live auf einer großen Leinwand zeigen.
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- Du brauchst einen stabilen Ablauf mit Moderation, Effekten und klarer Hardware-Empfehlung.
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## Live Show konfigurieren (Admin-App)
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1. Event öffnen und **Live Show Einstellungen** aufrufen.
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2. **Moderationsmodus** wählen:
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- **Aus**: alle Fotos erscheinen sofort.
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- **Manuell**: Fotos warten in der Warteschlange.
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- **Nur vertrauenswürdige Quellen**: nur freigegebene Geräte publizieren automatisch.
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3. **Tempo**, **Layout** und **Effekte** passend zum Anlass einstellen.
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4. Einstellungen speichern.
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## Live Show vorbereiten (Admin-App)
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1. Öffne das Event und gehe zu **Live Show Einstellungen**.
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2. Wähle den **Moderationsmodus**:
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- **Aus**: jedes Foto erscheint sofort.
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- **Manuell**: Fotos landen in der Live-Show-Warteschlange.
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- **Trusted only**: nur freigegebene Quellen werden automatisch übernommen.
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3. Lege **Tempo** (Auto oder feste Sekunden), **Layout** (Single/Split/Grid) und **Effekt-Preset** fest.
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4. Speichere die Einstellungen.
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## Live-Show-Link öffnen
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- Live-Show-URL im Format `/show/<token>` nutzen.
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- Der Player ist nur lesend und braucht keinen Login.
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## Live Show Link öffnen
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- Öffne den Live-Show-Link im Format `/show/<token>` im Browser des Abspielgeräts.
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- Teile den Link nur mit Personen, die die Show steuern dürfen.
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## Während des Events
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- Fotos in Live Ops freigeben, wenn Moderation aktiv ist.
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- Bei Rucklern Effekte reduzieren oder auf Single-Layout wechseln.
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> Tipp: Der Live-Show-Player läuft ohne Login und ist read-only.
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## Moderation im Live-Betrieb
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- Öffne die **Live Show Queue** im Admin und bestätige neue Fotos.
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- Nutze **„Approve + Live“**, um Galerie und Live Show in einem Schritt freizugeben.
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- Reagiere schnell bei sensiblen Inhalten (Policy: ≤10 Minuten).
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## Effekte & Layouts (empfohlene Defaults)
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- **Film Cut** + **Blur last**: ruhiger, professioneller Look.
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- **Shutter Flash**: mehr Dynamik für Party- und Gala-Events.
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- **Grid Burst**: ideal bei vielen Uploads und großen Leinwänden.
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## Empfohlenes Setup für Beamer
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**Minimal (funktioniert):**
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- Laptop mit Chrome/Edge, 8 GB RAM
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- HDMI-Kabel (5–10 m)
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- Beamer ≥3000 ANSI Lumen, 1080p
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**Empfohlen (stabil):**
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- Mini-PC oder Laptop mit dedizierter Grafikeinheit
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- Ethernet-Verbindung (USB‑C → Ethernet Adapter)
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- Beamer ≥4500 ANSI Lumen, 1080p/4K, 16:9
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- HDMI 2.0 + aktiver HDMI-Verlängerer (ab 10 m)
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**Optional:**
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- HDMI-Splitter (zusätzliche Displays)
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- Präsentationsklicker für schnellen Fokuswechsel
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## Beamer & Bildschirm richtig einstellen
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1. Auflösung auf **16:9** setzen, Skalierung 100 %.
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2. Vollbild aktivieren (Taste **F** im Player oder Browser-F11).
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3. Energiesparmodus und Bildschirmsperre deaktivieren.
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4. Benachrichtigungen im Betriebssystem ausschalten.
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## Netzwerk & Stabilität
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- Nutze 5 GHz-WLAN oder (besser) Ethernet.
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- Vermeide offene Gäste-WLANs für den Player.
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- Stelle sicher, dass das Abspielgerät **dauerhaft online** bleibt.
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## Häufige Probleme
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- **Fotos erscheinen nicht:** Moderationsmodus prüfen, Queue leeren, Live-Show-Link neu laden.
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- **Ruckler:** Effekt-Intensität reduzieren, Layout auf Single wechseln, WLAN prüfen.
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- **Schwarzer Bildschirm:** HDMI-Eingang am Beamer prüfen, Browser-Fullscreen deaktivieren/neu aktivieren.
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## Empfohlene Hardware
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- Laptop oder Mini-PC mit Chrome/Edge sowie stabilem WLAN oder Ethernet.
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- Projektor mit mindestens 3000 ANSI Lumen (4500+ für große Locations).
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### Weitere Hilfe
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||||
Siehe `admin-issue-resolution` für Troubleshooting oder kontaktiere den Support.
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||||
`live-ops-control` für den Moderationsfluss oder `admin-issue-resolution` für Troubleshooting.
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||||
@@ -1,34 +1,38 @@
|
||||
---
|
||||
title: "Überblick: Kunden-Dashboard"
|
||||
title: "Event-Dashboard im Überblick"
|
||||
locale: de
|
||||
slug: tenant-dashboard-overview
|
||||
audience: admin
|
||||
summary: "Mitarbeitende einladen, Branding konfigurieren und globale Kundeneinstellungen verstehen."
|
||||
summary: "Status, KPIs und Setup-Checkliste deines Events auf einen Blick."
|
||||
version_introduced: 2025.4
|
||||
requires_app_version: "^3.2.0"
|
||||
status: draft
|
||||
translation_state: aligned
|
||||
last_reviewed_at: 2025-02-22
|
||||
last_reviewed_at: 2026-01-23
|
||||
owner: onboarding@fotospiel.app
|
||||
related:
|
||||
- slug: event-prep-checklist
|
||||
- slug: admin-issue-resolution
|
||||
- slug: live-ops-control
|
||||
---
|
||||
|
||||
## Wann lesen?
|
||||
Direkt nach dem Zugriff auf einen neuen Kunden oder wenn neue Mitarbeitende eingearbeitet werden. Das Kunden-Dashboard befindet sich in der Admin-App (Filament) und bietet auf Desktop dieselben Optionen.
|
||||
Direkt nach dem Anlegen eines Events oder als schneller Gesundheitscheck vor dem Start.
|
||||
|
||||
## Hauptbereiche
|
||||
1. **Home** – Überblick über laufende Events, Speicherauslastung und offene Meldungen.
|
||||
2. **Team** – Admins per E-Mail einladen, Rollen vergeben (Owner, Manager, Moderator). SSO via Azure AD/Google möglich, falls im Kundenkonto aktiviert.
|
||||
3. **Branding** – Logos hochladen, Akzentfarben wählen, lokalisierten Begrüßungstext für die Gäste-App setzen.
|
||||
4. **Rechtliches** – Impressum/Datenschutz/AGB über die Legal-Ressource pflegen; Änderungen greifen sofort.
|
||||
5. **Integrationen** – Paddle-Keys, RevenueCat-App-IDs, Webhooks und Zapier-Tokens verwalten. Keine Secrets in Dokumente kopieren.
|
||||
## Was das Dashboard zeigt
|
||||
- **Event-Status** (Entwurf / Veröffentlicht), damit klar ist, was Gäste sehen.
|
||||
- **KPIs** zu Gästen, Uploads und Engagement für einen schnellen Puls-Check.
|
||||
- **Setup-Checkliste** mit den wichtigsten Restschritten bis zum Start.
|
||||
- **Schnellaktionen** zu Aufgaben, Live Show, Branding und QR-Tools.
|
||||
|
||||
## Best Practices
|
||||
- Mindestens zwei Owner-Rollen für Redundanz halten.
|
||||
- Branding oder Automationen zuerst im Staging-Kundenkonto testen.
|
||||
- Einladungen als bd-Issue dokumentieren.
|
||||
## So nutzt du es
|
||||
1. **Status prüfen** und das Event bis zur Freigabe im Entwurf lassen.
|
||||
2. **Checkliste abarbeiten** – sie bildet den typischen Vorbereitungsweg ab.
|
||||
3. **KPIs beobachten**, um Einladungen und Uploads zu verifizieren.
|
||||
4. **Details öffnen** (Aufgaben, QR, Live Show) über die Schnellaktionen.
|
||||
|
||||
### Tipps
|
||||
- Erst veröffentlichen, wenn Branding, Aufgaben und QR-Sharing erledigt sind.
|
||||
- Wenn Uploads fehlen, prüfe Sichtbarkeit von QR-Code oder Join-Link.
|
||||
|
||||
### Weitere Hilfe
|
||||
Siehe `event-prep-checklist` für Event-Vorbereitung oder kontaktiere cx-team@fotospiel.app für Onboarding-Support.
|
||||
Siehe `event-prep-checklist` für den kompletten Ablauf oder `live-ops-control` während des Events.
|
||||
|
||||
@@ -1,37 +1,42 @@
|
||||
---
|
||||
title: "Troubleshooting & Issue Resolution"
|
||||
title: "Troubleshooting & FAQ"
|
||||
locale: en
|
||||
slug: admin-issue-resolution
|
||||
audience: admin
|
||||
summary: "Playbooks for the most common admin-side incidents, from stuck uploads to billing locks."
|
||||
summary: "Quick answers for the most common admin-side issues."
|
||||
version_introduced: 2025.4
|
||||
requires_app_version: "^3.2.0"
|
||||
status: draft
|
||||
translation_state: aligned
|
||||
last_reviewed_at: 2025-02-22
|
||||
last_reviewed_at: 2026-01-23
|
||||
owner: reliability@fotospiel.app
|
||||
related:
|
||||
- slug: live-ops-control
|
||||
- slug: privacy-and-support
|
||||
- slug: event-prep-checklist
|
||||
---
|
||||
|
||||
## Upload incidents
|
||||
| Symptom | Diagnosis | Fix |
|
||||
| --- | --- | --- |
|
||||
| Queue stuck >10 min | Check Live Ops health widget | Run `php artisan media:backfill-thumbnails --tenant=XYZ` then reopen event |
|
||||
| Specific guest blocked | Guest reached per-device limit | Increase limit under Event → Upload rules or ask them to clear drafts |
|
||||
| Photos missing EXIF | Guest imported screenshots | No action; remind them that EXIF is optional |
|
||||
## FAQ
|
||||
**Photos are not showing up. What now?**
|
||||
- Check whether the event is **Published**.
|
||||
- Verify the guest used the correct join link or QR.
|
||||
- If moderation is enabled, approve the upload in Live Ops.
|
||||
|
||||
## Access issues
|
||||
- **Admin cannot log in**: verify invite accepted; reset via *Team → Resend invite*. Check SSO mapping if enforced.
|
||||
- **Guest cannot join**: confirm event status is *Published* and share direct join URL `https://app.fotospiel.com/join/<code>`.
|
||||
**Guests cannot join the event.**
|
||||
- Confirm the event status is **Published**.
|
||||
- Re-share the QR or join link from the dashboard.
|
||||
- Ask the guest to refresh or reopen the app.
|
||||
|
||||
## Billing & quotas
|
||||
- Paddle webhook failure locks uploads: check `storage/logs/paddle.log`, re-send webhook via Paddle dashboard, then toggle the subscription status.
|
||||
- Storage 90% full: run archive early or purchase add-on via Paddle customer portal.
|
||||
**Uploads are stuck in the queue.**
|
||||
- Use Live Ops to approve or hide items and clear backlog.
|
||||
- If the queue keeps growing, tighten moderation and reduce Live Show effects.
|
||||
|
||||
## Communication templates
|
||||
Reuse the canned responses under `docs/content/fotospiel_howto_artikel_detailliert.md` to keep messaging consistent.
|
||||
**Live Show is empty.**
|
||||
- Ensure Live Show is enabled and the correct show link is open.
|
||||
- Check if photos are waiting in the Live Show queue.
|
||||
|
||||
**Moderation feels too strict or too loose.**
|
||||
- Adjust upload visibility rules in Event Settings.
|
||||
- Use trusted uploader rules if staff devices should skip review.
|
||||
|
||||
### Need more help?
|
||||
Escalate to reliability@fotospiel.app with the event ID, customer account, and timestamp. Attach screenshots/logs when possible.
|
||||
Escalate to reliability@fotospiel.app with event name, timestamp, and screenshots.
|
||||
|
||||
@@ -3,36 +3,39 @@ title: "Event Preparation Checklist"
|
||||
locale: en
|
||||
slug: event-prep-checklist
|
||||
audience: admin
|
||||
summary: "A 48-hour countdown to ensure devices, guests, and automations are ready before doors open."
|
||||
summary: "The essential steps to prepare an event before guests arrive."
|
||||
version_introduced: 2025.4
|
||||
requires_app_version: "^3.2.0"
|
||||
status: draft
|
||||
translation_state: aligned
|
||||
last_reviewed_at: 2025-02-22
|
||||
last_reviewed_at: 2026-01-23
|
||||
owner: ops@fotospiel.app
|
||||
related:
|
||||
- slug: tenant-dashboard-overview
|
||||
- slug: live-ops-control
|
||||
- slug: post-event-wrapup
|
||||
- slug: live-show-setup
|
||||
---
|
||||
|
||||
## 48–24 hours before
|
||||
- [ ] Create the event in the Admin app with correct timezone + retention policy.
|
||||
- [ ] Upload cover artwork (1200×630) and ensure translations exist for titles/descriptions.
|
||||
- [ ] Import guest lists or generate QR badges if needed.
|
||||
- [ ] Test push notification templates (reminders, achievement unlocks).
|
||||
- [ ] **Create the event** with correct date, timezone, and retention policy.
|
||||
- [ ] **Upload branding** (cover image, logo, welcome text) in all required languages.
|
||||
- [ ] **Define tasks**: pick a task package, adjust tasks, add emotions/collections.
|
||||
- [ ] **Prepare guest entry**: QR code, join link, or invitations.
|
||||
|
||||
## 24–2 hours before
|
||||
- [ ] Run `tenant:attach-demo-event` in staging to rehearse workflow with staff.
|
||||
- [ ] Print or display the join QR near entrance and photobooth areas.
|
||||
- [ ] Prepare onsite Wi-Fi SSID/password signage.
|
||||
- [ ] Confirm that automatic moderation rules match the client contract (e.g., block explicit content, require approval).
|
||||
- [ ] Verify Paddle/RevenueCat status dashboards show green.
|
||||
- [ ] **Publish the event** once everything is approved.
|
||||
- [ ] **Verify uploads** using a test device (camera permission + first upload).
|
||||
- [ ] **Review moderation** settings (guest visibility, approval rules).
|
||||
- [ ] **Check Live Show settings** if you plan a big screen display.
|
||||
|
||||
## Final 2 hours
|
||||
- [ ] Clear demo data from the live event.
|
||||
- [ ] Open the guest app on test devices and complete the getting-started flow.
|
||||
- [ ] Start the Live Ops screen on a tablet/laptop near the stage.
|
||||
- [ ] Brief staff on escalation paths (support contacts, backup devices, photo guidelines).
|
||||
- [ ] **Share the QR** at entrances and photobooth areas.
|
||||
- [ ] **Open Live Ops** on a staff device for moderation.
|
||||
- [ ] **Brief staff** on what to do for flagged content or support requests.
|
||||
|
||||
### Tips
|
||||
- Keep the event in Draft until tasks and branding are final.
|
||||
- Use a test guest to verify the full flow end-to-end.
|
||||
|
||||
### Need more help?
|
||||
Open `live-ops-control` for real-time monitoring tips or reach out to ops@fotospiel.app.
|
||||
Open `live-ops-control` for real-time moderation or `live-show-setup` for the display setup.
|
||||
|
||||
@@ -1,26 +1,25 @@
|
||||
---
|
||||
title: "Customer Admin Help Center"
|
||||
title: "Event Admin Help Center"
|
||||
locale: en
|
||||
slug: admin-help-index
|
||||
audience: admin
|
||||
summary: "Operational playbooks for event owners: onboarding, event setup, live control, and post-event delivery."
|
||||
summary: "Guides for setup, live operations, and troubleshooting in the Event Admin app."
|
||||
version_introduced: 2025.4
|
||||
status: draft
|
||||
translation_state: aligned
|
||||
last_reviewed_at: 2025-02-22
|
||||
last_reviewed_at: 2026-01-23
|
||||
owner: cx-team@fotospiel.app
|
||||
related: []
|
||||
---
|
||||
|
||||
This portal collects everything event admins need to configure customer accounts, run events smoothly, and resolve issues quickly. Articles are grouped by lifecycle:
|
||||
This portal collects everything event admins need to configure events, run live operations, and resolve issues quickly.
|
||||
|
||||
| Phase | Key Questions | Article Slug |
|
||||
| Section | Key Questions | Article Slug |
|
||||
| --- | --- | --- |
|
||||
| Account Setup | How do I invite staff and configure branding? | `tenant-dashboard-overview` |
|
||||
| Event Preparation | What checklists should I complete before doors open? | `event-prep-checklist` |
|
||||
| Live Operations | How do I monitor uploads, moderate content, and trigger announcements? | `live-ops-control` |
|
||||
| Live Show | How do I set up and run the Live Show player? | `live-show-setup` |
|
||||
| Wrap-up & Compliance | How are exports, archives, and privacy handled? | `post-event-wrapup` |
|
||||
| Troubleshooting | How to handle upload issues, device loss, billing, etc. | `admin-issue-resolution` |
|
||||
| Dashboard | Where do I see status, KPIs, and quick actions? | `tenant-dashboard-overview` |
|
||||
| Event Preparation | What do I need before guests arrive? | `event-prep-checklist` |
|
||||
| Live Operations | How do I moderate uploads and manage queues? | `live-ops-control` |
|
||||
| Live Show | How do I configure the Live Show player? | `live-show-setup` |
|
||||
| FAQ & Troubleshooting | What are the most common issues? | `admin-issue-resolution` |
|
||||
|
||||
Use the navigation sidebar inside the admin app for faster access, or open `/help/admin` in a desktop browser for the full layout with breadcrumbs and related links.
|
||||
Use the in-app help center for mobile-friendly reading, or open `/help/admin` on desktop for the full layout.
|
||||
|
||||
@@ -3,12 +3,12 @@ title: "Live Ops Control"
|
||||
locale: en
|
||||
slug: live-ops-control
|
||||
audience: admin
|
||||
summary: "Monitor uploads, moderate content, and push announcements while the event is live."
|
||||
summary: "Moderate uploads, manage queues, and keep the event running smoothly."
|
||||
version_introduced: 2025.4
|
||||
requires_app_version: "^3.2.0"
|
||||
status: draft
|
||||
translation_state: aligned
|
||||
last_reviewed_at: 2025-02-22
|
||||
last_reviewed_at: 2026-01-23
|
||||
owner: ops@fotospiel.app
|
||||
related:
|
||||
- slug: event-prep-checklist
|
||||
@@ -16,25 +16,27 @@ related:
|
||||
- slug: live-show-setup
|
||||
---
|
||||
|
||||
## Dashboard widgets
|
||||
- **Upload throughput** – photos/minute, highlighted when backlog >25.
|
||||
- **Device health** – top devices experiencing errors (permission denied, storage full).
|
||||
- **Moderation queue** – flagged photos awaiting approval; assign to moderators.
|
||||
- **Announcements** – compose push/banner messages; supports locale-specific text.
|
||||
## What this page is for
|
||||
Live Ops is the command center during an event. Use it to moderate uploads, manage the Live Show queue, and keep quality high.
|
||||
|
||||
## Typical workflow
|
||||
1. Pin the Live Ops page on a tablet. Set auto-refresh to 15 seconds.
|
||||
2. Watch the throughput graph as doors open; expect spike to 40+/min right after ceremonies.
|
||||
3. If backlog grows, broadcast a banner reminding guests to stay online or reduce burst uploads.
|
||||
4. Moderate flagged items quickly; policies require action within 10 minutes.
|
||||
5. Use the *Achievement trigger* widget to award badges manually if automation criteria fail.
|
||||
## Moderation tab
|
||||
- **Approve** publishes a photo for guests.
|
||||
- **Hide** removes it from the gallery immediately.
|
||||
- **Highlight** adds it to featured content.
|
||||
- **Filters** let you focus on pending or highlighted items.
|
||||
|
||||
## Escalation matrix
|
||||
| Issue | First action | Escalate to |
|
||||
| --- | --- | --- |
|
||||
| Upload queue stuck | Run health check → re-sync event | Reliability on-call |
|
||||
| Offensive content | Hide photo → download evidence → notify organizer | Legal duty officer |
|
||||
| Billing lock | Check Paddle dashboard → confirm payment status | Finance |
|
||||
## Live Show tab
|
||||
- **Queue** shows what is waiting to appear on the big screen.
|
||||
- **Approve + Live** pushes a photo to both the gallery and Live Show.
|
||||
- **Remove from Live** takes an item off the screen without deleting it.
|
||||
|
||||
## Automation switches
|
||||
- Use auto-approval rules only if the client expects fast turnaround.
|
||||
- Trusted uploaders can skip review, while flagged devices stay queued.
|
||||
|
||||
### Tips
|
||||
- Keep Live Ops open on a staff device throughout the event.
|
||||
- If the queue grows, switch to stricter moderation or reduce Live Show effects.
|
||||
|
||||
### Need more help?
|
||||
Open `admin-issue-resolution` for detailed troubleshooting or ping #ops-help in Slack.
|
||||
See `admin-issue-resolution` for troubleshooting or `live-show-setup` for player settings.
|
||||
|
||||
@@ -3,80 +3,42 @@ title: "Set up & run Live Show"
|
||||
locale: en
|
||||
slug: live-show-setup
|
||||
audience: admin
|
||||
summary: "Step-by-step guide for Live Show, moderation, effects, and recommended projector hardware."
|
||||
summary: "Configure the Live Show player, moderation mode, and playback pace."
|
||||
version_introduced: 2025.4
|
||||
requires_app_version: "^3.2.0"
|
||||
status: draft
|
||||
translation_state: aligned
|
||||
last_reviewed_at: 2025-02-22
|
||||
last_reviewed_at: 2026-01-23
|
||||
owner: ops@fotospiel.app
|
||||
related:
|
||||
- slug: live-ops-control
|
||||
- slug: admin-issue-resolution
|
||||
---
|
||||
|
||||
> This guide is for event admins who want to run Live Show on a big screen or projector.
|
||||
|
||||
## When is this relevant?
|
||||
- You want new uploads to appear live on a large display.
|
||||
- You need a stable flow with moderation, effects, and hardware guidance.
|
||||
- You want new uploads to appear live on a big screen.
|
||||
- You need a stable flow with moderation and effects.
|
||||
|
||||
## Prepare Live Show (Admin app)
|
||||
## Configure Live Show (Admin app)
|
||||
1. Open the event and go to **Live Show settings**.
|
||||
2. Choose a **moderation mode**:
|
||||
2. Pick a **moderation mode**:
|
||||
- **Off**: every photo appears immediately.
|
||||
- **Manual**: photos are held in the Live Show queue.
|
||||
- **Trusted only**: only approved sources are auto-added.
|
||||
3. Set the **pace** (auto or fixed seconds), **layout** (single/split/grid), and **effect preset**.
|
||||
- **Manual**: photos wait in the queue.
|
||||
- **Trusted only**: only approved devices publish automatically.
|
||||
3. Set the **pace**, **layout**, and **effects** that fit the venue.
|
||||
4. Save the settings.
|
||||
|
||||
## Open the Live Show link
|
||||
- Open the Live Show URL in the format `/show/<token>` on the playback device.
|
||||
- Share the link only with staff who should control the show.
|
||||
- Use the Live Show URL in the format `/show/<token>`.
|
||||
- The player is read-only and works without login.
|
||||
|
||||
> Tip: The Live Show player is read-only and works without login.
|
||||
## During the event
|
||||
- Approve photos in Live Ops if moderation is enabled.
|
||||
- If the show stutters, reduce effects or switch to single layout.
|
||||
|
||||
## Moderation during the event
|
||||
- Open the **Live Show queue** in the admin app and approve new photos.
|
||||
- Use **"Approve + Live"** to publish to gallery and Live Show in one step.
|
||||
- Act quickly on sensitive content (policy: ≤10 minutes).
|
||||
## Recommended hardware
|
||||
- Laptop or mini PC with Chrome/Edge and stable Wi-Fi or Ethernet.
|
||||
- Projector at least 3000 ANSI lumens (4500+ recommended for large venues).
|
||||
|
||||
## Effects & layouts (recommended defaults)
|
||||
- **Film Cut** + **Blur last**: calm, professional look.
|
||||
- **Shutter Flash**: more energy for party and gala moments.
|
||||
- **Grid Burst**: best for high-volume uploads and big screens.
|
||||
|
||||
## Recommended projector setup
|
||||
**Minimum (works):**
|
||||
- Laptop with Chrome/Edge, 8 GB RAM
|
||||
- HDMI cable (5–10 m)
|
||||
- Projector ≥3000 ANSI lumens, 1080p
|
||||
|
||||
**Recommended (stable):**
|
||||
- Mini PC or laptop with dedicated GPU
|
||||
- Ethernet connection (USB‑C → Ethernet adapter)
|
||||
- Projector ≥4500 ANSI lumens, 1080p/4K, 16:9
|
||||
- HDMI 2.0 + active HDMI extender (10 m or more)
|
||||
|
||||
**Optional:**
|
||||
- HDMI splitter (additional displays)
|
||||
- Presentation clicker for quick focus switching
|
||||
|
||||
## Screen & projector tuning
|
||||
1. Set resolution to **16:9**, scaling 100%.
|
||||
2. Enable fullscreen (press **F** in the player or browser F11).
|
||||
3. Disable sleep mode and screen lock.
|
||||
4. Disable OS notifications.
|
||||
|
||||
## Network & stability
|
||||
- Use 5 GHz Wi‑Fi or (better) Ethernet.
|
||||
- Avoid guest Wi‑Fi for the player device.
|
||||
- Keep the playback device **online at all times**.
|
||||
|
||||
## Common issues
|
||||
- **Photos not showing:** check moderation mode, clear the queue, reload the Live Show link.
|
||||
- **Stutter:** reduce effect intensity, switch to Single layout, check Wi‑Fi.
|
||||
- **Black screen:** verify projector input, toggle browser fullscreen off/on.
|
||||
|
||||
### Further help
|
||||
See `admin-issue-resolution` for troubleshooting or contact support.
|
||||
### Need more help?
|
||||
See `live-ops-control` for moderation flow or `admin-issue-resolution` for troubleshooting.
|
||||
|
||||
@@ -1,34 +1,38 @@
|
||||
---
|
||||
title: "Customer Control Center Overview"
|
||||
title: "Event Dashboard Overview"
|
||||
locale: en
|
||||
slug: tenant-dashboard-overview
|
||||
audience: admin
|
||||
summary: "Invite staff, configure branding, and understand how customer-wide settings affect every event."
|
||||
summary: "Understand event status, KPIs, and the setup checklist at a glance."
|
||||
version_introduced: 2025.4
|
||||
requires_app_version: "^3.2.0"
|
||||
status: draft
|
||||
translation_state: aligned
|
||||
last_reviewed_at: 2025-02-22
|
||||
last_reviewed_at: 2026-01-23
|
||||
owner: onboarding@fotospiel.app
|
||||
related:
|
||||
- slug: event-prep-checklist
|
||||
- slug: admin-issue-resolution
|
||||
- slug: live-ops-control
|
||||
---
|
||||
|
||||
## When to read this
|
||||
Right after receiving access to a new customer account or when onboarding new staff. The Customer Control Center lives in the Admin app (Filament) and mirrors most options on desktop.
|
||||
Use this guide right after creating an event or whenever you need a quick health check before going live.
|
||||
|
||||
## Key areas
|
||||
1. **Home** – snapshot of live events, storage usage, unresolved reports.
|
||||
2. **Team** – invite admins via email, assign roles (Owner, Manager, Moderator). SSO via Azure AD/Google is available if enabled in customer settings.
|
||||
3. **Branding** – upload logos, choose accent colors, set localized welcome text shown in the guest app.
|
||||
4. **Legal pages** – edit Impressum/Privacy/AGB via the Legal resource; changes propagate instantly.
|
||||
5. **Integrations** – manage Paddle keys, RevenueCat app IDs, webhooks, and Zapier tokens. Never paste secrets into articles.
|
||||
## What the dashboard shows
|
||||
- **Event status** (Draft / Published) so you always know what guests can see.
|
||||
- **KPIs** for guests, uploads, and engagement so you can spot momentum early.
|
||||
- **Setup checklist** with the remaining steps before launch.
|
||||
- **Quick actions** that jump to tasks, Live Show, branding, and QR tools.
|
||||
|
||||
## Best practices
|
||||
- Keep at least two Owner-level accounts for redundancy.
|
||||
- Use the staging customer account to test branding or automation before touching production.
|
||||
- Document invitations in a bd issue note.
|
||||
## How to use it
|
||||
1. **Confirm the status** and keep the event in Draft until everything is ready.
|
||||
2. **Work the checklist** from top to bottom; it mirrors the most common prep path.
|
||||
3. **Check KPIs** to validate that invites and uploads are coming in.
|
||||
4. **Jump into details** (tasks, QR, Live Show) using the quick actions.
|
||||
|
||||
### Tips
|
||||
- Publish only after branding, task setup, and QR sharing are complete.
|
||||
- If uploads look low, verify that the QR or join link is visible to guests.
|
||||
|
||||
### Need more help?
|
||||
See `event-prep-checklist` for event-level prep or contact cx-team@fotospiel.app for onboarding assistance.
|
||||
See `event-prep-checklist` for the full launch steps or open `live-ops-control` during the event.
|
||||
|
||||
Reference in New Issue
Block a user