40 lines
1.6 KiB
Markdown
40 lines
1.6 KiB
Markdown
---
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title: "Live Ops Control"
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locale: en
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slug: live-ops-control
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audience: admin
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summary: "Monitor uploads, moderate content, and push announcements while the event is live."
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version_introduced: 2025.4
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requires_app_version: "^3.2.0"
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status: draft
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translation_state: aligned
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last_reviewed_at: 2025-02-22
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owner: ops@fotospiel.app
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related:
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- slug: event-prep-checklist
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- slug: admin-issue-resolution
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---
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## Dashboard widgets
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- **Upload throughput** – photos/minute, highlighted when backlog >25.
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- **Device health** – top devices experiencing errors (permission denied, storage full).
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- **Moderation queue** – flagged photos awaiting approval; assign to moderators.
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- **Announcements** – compose push/banner messages; supports locale-specific text.
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## Typical workflow
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1. Pin the Live Ops page on a tablet. Set auto-refresh to 15 seconds.
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2. Watch the throughput graph as doors open; expect spike to 40+/min right after ceremonies.
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3. If backlog grows, broadcast a banner reminding guests to stay online or reduce burst uploads.
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4. Moderate flagged items quickly; policies require action within 10 minutes.
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5. Use the *Achievement trigger* widget to award badges manually if automation criteria fail.
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## Escalation matrix
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| Issue | First action | Escalate to |
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| --- | --- | --- |
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| Upload queue stuck | Run health check → re-sync event | Reliability on-call |
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| Offensive content | Hide photo → download evidence → notify organizer | Legal duty officer |
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| Billing lock | Check Paddle dashboard → confirm payment status | Finance |
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### Need more help?
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Open `admin-issue-resolution` for detailed troubleshooting or ping #ops-help in Slack.
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