Remove ops-only help articles
This commit is contained in:
Codex Agent
@@ -1,42 +0,0 @@
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---
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title: "Troubleshooting & FAQ"
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locale: en
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slug: admin-issue-resolution
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audience: admin
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summary: "Quick answers for the most common admin-side issues."
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version_introduced: 2025.4
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requires_app_version: "^3.2.0"
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status: draft
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translation_state: aligned
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last_reviewed_at: 2026-01-23
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owner: reliability@fotospiel.app
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related:
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- slug: live-ops-control
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- slug: event-prep-checklist
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---
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## FAQ
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**Photos are not showing up. What now?**
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- Check whether the event is **Published**.
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- Verify the guest used the correct join link or QR.
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- If moderation is enabled, approve the upload in Live Ops.
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**Guests cannot join the event.**
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- Confirm the event status is **Published**.
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- Re-share the QR or join link from the dashboard.
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- Ask the guest to refresh or reopen the app.
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**Uploads are stuck in the queue.**
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- Use Live Ops to approve or hide items and clear backlog.
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- If the queue keeps growing, tighten moderation and reduce Live Show effects.
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**Live Show is empty.**
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- Ensure Live Show is enabled and the correct show link is open.
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- Check if photos are waiting in the Live Show queue.
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**Moderation feels too strict or too loose.**
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- Adjust upload visibility rules in Event Settings.
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- Use trusted uploader rules if staff devices should skip review.
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### Need more help?
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Escalate to reliability@fotospiel.app with event name, timestamp, and screenshots.
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@@ -12,7 +12,6 @@ last_reviewed_at: 2026-01-23
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owner: ops@fotospiel.app
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related:
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- slug: tenant-dashboard-overview
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- slug: live-ops-control
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- slug: live-show-setup
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---
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@@ -30,7 +29,7 @@ related:
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## Final 2 hours
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- [ ] **Share the QR** at entrances and photobooth areas.
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- [ ] **Open Live Ops** on a staff device for moderation.
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- [ ] **Open the moderation view** on a staff device if you expect high upload volume.
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- [ ] **Brief staff** on what to do for flagged content or support requests.
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### Tips
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@@ -38,4 +37,4 @@ related:
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- Use a test guest to verify the full flow end-to-end.
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### Need more help?
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Open `live-ops-control` for real-time moderation or `live-show-setup` for the display setup.
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Open `live-show-setup` for display setup or revisit `tenant-dashboard-overview` for status checks.
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@@ -3,7 +3,7 @@ title: "Event Admin Help Center"
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locale: en
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slug: admin-help-index
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audience: admin
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summary: "Guides for setup, live operations, and troubleshooting in the Event Admin app."
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summary: "Guides for setup, Live Show, and post-event wrap-up in the Event Admin app."
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version_introduced: 2025.4
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status: draft
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translation_state: aligned
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@@ -12,14 +12,13 @@ owner: cx-team@fotospiel.app
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related: []
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---
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This portal collects everything event admins need to configure events, run live operations, and resolve issues quickly.
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This portal collects everything event admins need to configure events, run key workflows, and close out events smoothly.
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| Section | Key Questions | Article Slug |
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| --- | --- | --- |
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| Dashboard | Where do I see status, KPIs, and quick actions? | `tenant-dashboard-overview` |
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| Event Preparation | What do I need before guests arrive? | `event-prep-checklist` |
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| Live Operations | How do I moderate uploads and manage queues? | `live-ops-control` |
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| Live Show | How do I configure the Live Show player? | `live-show-setup` |
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| FAQ & Troubleshooting | What are the most common issues? | `admin-issue-resolution` |
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| Wrap-up & Exports | What should I do after the event ends? | `post-event-wrapup` |
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Use the in-app help center for mobile-friendly reading, or open `/help/admin` on desktop for the full layout.
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@@ -1,42 +0,0 @@
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---
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title: "Live Ops Control"
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locale: en
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slug: live-ops-control
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audience: admin
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summary: "Moderate uploads, manage queues, and keep the event running smoothly."
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version_introduced: 2025.4
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requires_app_version: "^3.2.0"
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status: draft
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translation_state: aligned
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last_reviewed_at: 2026-01-23
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owner: ops@fotospiel.app
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related:
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- slug: event-prep-checklist
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- slug: admin-issue-resolution
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- slug: live-show-setup
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---
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## What this page is for
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Live Ops is the command center during an event. Use it to moderate uploads, manage the Live Show queue, and keep quality high.
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## Moderation tab
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- **Approve** publishes a photo for guests.
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- **Hide** removes it from the gallery immediately.
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- **Highlight** adds it to featured content.
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- **Filters** let you focus on pending or highlighted items.
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## Live Show tab
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- **Queue** shows what is waiting to appear on the big screen.
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- **Approve + Live** pushes a photo to both the gallery and Live Show.
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- **Remove from Live** takes an item off the screen without deleting it.
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## Automation switches
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- Use auto-approval rules only if the client expects fast turnaround.
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- Trusted uploaders can skip review, while flagged devices stay queued.
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### Tips
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- Keep Live Ops open on a staff device throughout the event.
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- If the queue grows, switch to stricter moderation or reduce Live Show effects.
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### Need more help?
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See `admin-issue-resolution` for troubleshooting or `live-show-setup` for player settings.
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@@ -11,8 +11,7 @@ translation_state: aligned
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last_reviewed_at: 2026-01-23
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owner: ops@fotospiel.app
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related:
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- slug: live-ops-control
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- slug: admin-issue-resolution
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- slug: event-prep-checklist
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---
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## When is this relevant?
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@@ -33,7 +32,7 @@ related:
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- The player is read-only and works without login.
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## During the event
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- Approve photos in Live Ops if moderation is enabled.
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- Approve photos in the moderation view if review is enabled.
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- If the show stutters, reduce effects or switch to single layout.
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## Recommended hardware
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@@ -41,4 +40,4 @@ related:
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- Projector at least 3000 ANSI lumens (4500+ recommended for large venues).
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### Need more help?
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See `live-ops-control` for moderation flow or `admin-issue-resolution` for troubleshooting.
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See `event-prep-checklist` for the preparation flow.
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@@ -12,7 +12,7 @@ last_reviewed_at: 2026-01-23
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owner: onboarding@fotospiel.app
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related:
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- slug: event-prep-checklist
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- slug: live-ops-control
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- slug: post-event-wrapup
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---
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## When to read this
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@@ -35,4 +35,4 @@ Use this guide right after creating an event or whenever you need a quick health
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- If uploads look low, verify that the QR or join link is visible to guests.
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### Need more help?
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See `event-prep-checklist` for the full launch steps or open `live-ops-control` during the event.
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See `event-prep-checklist` for launch steps or `post-event-wrapup` for closing tasks.
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